Oresta Urbonas
Summary
Excelled in conflict resolution and customer service , showcasing exceptional empathy and adaptability. Skilled in fast-paced settings and data management, I consistently met goals and mentored new staff, significantly improving team performance. Detail oriented team player with strong organizational skills , able to handle multiple projects.
I do everything i can to ensure a happy and smooth work environment with customers and employees.
Overview
3
3
years of professional experience
Work History
Macy's CXC Customer Service
Macy's Department Store
04.2024 - Current
- Collaborated with team members to improve overall response times and service quality.
- Helped customers open credit cards.
- Helped with store recovery.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Helped customers complete purchases, returns, exchanges, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Met sales goals.
- Mentored new employees on cashier and store duties with best practices, improving overall staff performance.
- Performed store opening, closing, and shift-change actions.
Customer Service Representative Supervisor
Jewels Osco
09.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed product knowledge to provide informed recommendations based on individual customer needs.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date service changes.
- Built relationships with customers to encourage repeat business.
- Provided support to cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk and front end displays and merchandise racks to maintain appearance of store.
- Western union and Lottery experience.
Front Desk Receptionist
Story Point
05.2022 - 08.2022
- Provided customer service creating a welcoming atmosphere for residents and visitors.
- Check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Performed tasks such as copying and faxing.
- Handled general office work such as typing, record and file maintenance, and document creation.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Engaged in pleasant conversations while managing check-in process.
Pro Shop Associate
Rink by the Beach
09.2021 - 02.2022
- Contributed to creating a welcoming atmosphere by maintaining cleanliness throughout the pro shop.
- Maintained a well-organized inventory, ensuring easy access to merchandise for both staff and customers.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage or loss of merchandise.
- Opened and closed pro shop.
- Scheduled birthday parties and events, helped schedule skate times and hockey games.
- Answered phone calls and provided assistance where it was needed such as scheduling and or answering questions.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL05.2022
Skills
- Empathy Display
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Adaptability and Flexibility
- Calm and Professional Under Pressure
- Money handling abilities
- Multitasking Abilities
- Product and service knowledge
- Issue and Complaint Resolution
- Data Management
- Recordkeeping strengths
Languages
Lithuanian
Native or Bilingual
Timeline
Macy's CXC Customer Service
Macy's Department Store
04.2024 - Current
Customer Service Representative Supervisor
Jewels Osco
09.2022 - 03.2024
Front Desk Receptionist
Story Point
05.2022 - 08.2022
Pro Shop Associate
Rink by the Beach
09.2021 - 02.2022
High School Diploma -
Monarch High School
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