EBONY MCGEE
Mesquite,TX
Summary
Resourceful team player and fast learner seeking to leverage background to further expand my work history and solidify a career. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE/ CUSTOMER SUPPORT
MR.COOPER
10.2022 - 12.2023
- Inbound/Outbound calls, Assisting homeowners with questions and/or concerns about their mortgage, Provided relevant information to the customer if needed, Accepted payments from customer
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
AGENT/CUSTOMER SERVICE
ETECH
02.2022 - 07.2022
- Answered inbound calls, Retention department, Retained the customer, Upgrade and downgrade services to meet customer needs, Pitched selling mobiles
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
CASHIER
SAM'S CLUB
11.2021 - 01.2022
- Processed cash, check, and credit transactions with accuracy, Welcomed customers, Answered questions, Promptly addressed customer complaints
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
AGENT/CUSTOMER SERVICE
THE CMI GROUP
05.2019 - 03.2020
- Inbound calls, Billing department, Built and strengthened professional long-lasting client relationships, Followed up with customers to collect information and verify details on account
Education
HIGH SCHOOL DIPLOMA -
SOUTH OAK CLIFF HIGH SCHOOL
05.2018
Skills
- Strong verbal communication
- Ability to work under pressure
- Positive energy
- Empathy
- Quick learner
- Responsible
- Dependable
- Call center experience
- Complaint Handling
- Upselling abilities
- Empathy Display
- Customer Service
Timeline
CUSTOMER SERVICE/ CUSTOMER SUPPORT
MR.COOPER
10.2022 - 12.2023
AGENT/CUSTOMER SERVICE
ETECH
02.2022 - 07.2022
CASHIER
SAM'S CLUB
11.2021 - 01.2022
AGENT/CUSTOMER SERVICE
THE CMI GROUP
05.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
SOUTH OAK CLIFF HIGH SCHOOL
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