Summer Farrar
Marshall,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mr.Cooper
11.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Armed Security Officer
Whitehawk worldwide
04.2023 - 01.2024
- Followed established protocol for responding to alarms or other emergency situations.
- Conducted security checks on personnel entering and exiting the premises.
- Participated in training exercises related to emergency response protocols.
Customer Service Representative
Terry Lee Inc
07.2022 - 11.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
GED -
Hallsville High School
Hallsville, TX05-2016
Skills
- Court appearances
- Evidence storage
- Grounds patrols
- Defensive strategies
- Law enforcement support
- Search and seizure
- Data Entry
- Complaint resolution
- Scheduling
- Consultative Sales
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Complaint Handling
- Sales closing
- Product Sales
- Professional telephone demeanor
- Customer service
Timeline
Customer Service Representative
Mr.Cooper
11.2023 - 09.2024
Armed Security Officer
Whitehawk worldwide
04.2023 - 01.2024
Customer Service Representative
Terry Lee Inc
07.2022 - 11.2023
GED -
Hallsville High School
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