Claudia Pena
Pierson
Summary
Experienced with crime scene investigations, evidence collection, and documentation. Utilizes forensic techniques to ensure integrity and accuracy in investigations. Knowledge of maintaining detailed records and collaborating effectively with law enforcement agencies.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
City Of Daytona Beach
Daytona Beach, FL
02.2026 - Current
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Processed service requests through various communication channels, ensuring timely follow-up.
- Maintained detailed records of customer.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Crime Scene Technician
Daytona Beach Police Department
Daytona Beach, FL
03.2021 - 11.2025
- Collected and preserved physical evidence at crime scenes following department protocols.
- Documented detailed observations and findings through photographs and sketches.
- Conducted forensic analysis to identify and process fingerprints and biological samples.
- Collaborated with law enforcement personnel to ensure accurate scene assessments and investigations.
- Maintained detailed chain of custody for all collected evidence, ensuring integrity throughout investigations.
- Trained new technicians on proper evidence collection techniques and safety procedures.
- Demonstrated strong problem-solving skills and adaptability when faced with unpredictable crime scene conditions or challenges.
- Upheld strict chain-of-custody procedures for all collected evidence, minimizing risk of contamination or tampering throughout the process.
- Developed proficiency in using advanced forensic equipment to collect trace evidence, fingerprints, DNA samples, and more.
- Contributed to the successful identification of suspects by accurately collecting and preserving critical forensic evidence.
- Maintained a high level of professionalism while working under pressure in emotionally challenging environments.
- Provided testimony in court proceeding.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Developed and implemented procedures for ensuring accuracy and consistency in fingerprint matching.
Office Specialist II
Daytona Beach Police Department
Daytona Beach, FL
06.2019 - 03.2021
- Managed daily administrative operations, ensuring smooth workflow within departmental functions.
- Coordinated scheduling and logistics for community outreach programs and events.
- Streamlined document processing procedures to enhance efficiency in records management.
- Developed training materials and conducted onboarding sessions for new staff members.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Coordinated in-house trainings as well as hosted trainings for other agencies.
- Scheduled and booked trainings for Officers.
- Maintained FDLE database for annual Officer's recertification.
Casual Worker Quartermaster
Daytona Beach Police Department
Daytona Beach, FL
05.2018 - 06.2019
- Oversaw inventory, ensuring accurate stock levels and timely replenishment.
- Worked fast to complete tasks and meet daily deadlines.
- Established strong working relationships with clients through excellent communication skill.
- Input data into spreadsheets and databases.
- Purchased Officer Uniforms and accessories.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
Casual Worker, Front Desk Records
Daytona Beach Police Department
Daytona Beach, FL
07.2017 - 05.2018
- Maintained accurate electronic and physical records in compliance with organizational policies.
- Processed incoming records requests, ensuring timely fulfillment and adherence to confidentiality standards.
- Conducted regular audits of records to ensure completeness and compliance with regulatory requirements.
- Assisted with typing, data entry, and answering incoming calls as required.
- Generated reports from database systems to track records.
- Followed established policies and procedures to maintain compliance with regulations.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Followed confidentially regulations to maintain privacy.
- Balancing cash drawer daily.
Special Event Officer
Daytona Beach Police Department
Daytona Beach, FL
02.2017 - 07.2017
- Coordinated with other law enforcement agencies during special events to manage traffic control operations efficiently.
- Answered emergency calls for help from citizens and business owners.
- Assisted in investigations.
- Completed detail crime reports.
- Answered police radios.
Education
Bachelor of Science - Crime Scene Investigations
Keiser University
Daytona Beach, FL12-2018
Skills
- Critical thinking
- Evidence collection
- Attention to detail
- Problem-solving abilities
- Report writing
- Court appearances
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City Of Daytona Beach
02.2026 - Current
Crime Scene Technician
Daytona Beach Police Department
03.2021 - 11.2025
Office Specialist II
Daytona Beach Police Department
06.2019 - 03.2021
Casual Worker Quartermaster
Daytona Beach Police Department
05.2018 - 06.2019
Casual Worker, Front Desk Records
Daytona Beach Police Department
07.2017 - 05.2018
Special Event Officer
Daytona Beach Police Department
02.2017 - 07.2017
Bachelor of Science - Crime Scene Investigations
Keiser University