Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ORESTE MOISE

Elmont,NY

Summary

CRIMINAL JUSTICE Resourceful, collaborative, and meticulous Berkeley College graduate with a Bacherlor's Degree in Justice Studies – Criminal Justice, seven (7) years of exceptional customer service and logistics experience. Able to multitask, prioritize duties, and manage client expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Case Manager's Assistant

Medair
03.2019 - Current
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Communicate with office staff and customers in-person, over phone and
    through email. Schedule and change appointments. Create and file documents
    and forms for company use. Manage office supplies and order refills when
    they are low.
    • Maintaining files and records so they remain updated and easily accessible
    • Sorting and distributing incoming mail and prepare outgoing mail
    • Answering phone to take messages or redirecting calls to appropriate
    colleagues.
    •
    • Utilize office appliances such as photocopier, printers etc. and computers for
    word processing, spreadsheet creation etc.
    •
    • responsible for addressing housing needs of clients residing in many
    regions in Port Au Prince and Jacmel Haïti. assists victims as they
    transition from shelter to permanent housing.
    •
    • Develop and maintain database of resources, including listing of ONG
  • Provided support to social service clients in navigating available resources.

Security Officer

SECURITAS SECURITY
12.2021 - 03.2022
  • Patrol the facility and serve as a general security presence and visible deterrent to crime and rule infractions
  • Report all incidents, accidents and medical emergencies to law enforcement
  • Investigate calls and complaints involving fire, theft, accident and hazard reports
  • Monitor CCTV systems for suspicious or illegal activities
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior

Sales Associate

LOWE’S HOME IMPROVEMENT ROSEDALE
03.2021 - 06.2021
  • Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum
  • Maintained the sales floor including stocking shelves
  • Assisted store patrons with exceptional customer service
  • Organized floor displays and offerings, provided on-floor assistance to customers, and facilitated sales

Team Member

TARGET VALLEY STREAM
03.2018 - 11.2018
  • Unloaded trucks, stocked shelves, and shelved products
  • Welcomed and greeted the customers at the store; answered their questions regarding the products, built rapport, and provided exceptional customer service
  • Recommended clothes, arts, decorations, and other products pertaining to the customers’ needs and located the products for them
  • Explained return and exchange policies; helped the customers with the return or exchange processes

Inbound Associate

TARGET DISTRIBUTION CENTER
10.2017 - 02.2018
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels
  • Generated new and repeat sales by offering timely, productive service and technical information
  • Received incoming product off loading docks
  • Scan, count, label, and send product to appropriate department for shipping
  • Consistently performs at or above company guidelines
  • Spearheaded inventory stock and reorder when inventory drops to specified level

Backroom Associate

WALMART LINDEN
04.2017 - 10.2017
  • Unloaded delivery trucks, moved merchandise to appropriate staging locations, and maintained stockrooms in a neat, orderly, and safe manner
  • Maintained the sales floor, including stocking shelves, in-store deliveries, and completed returns
  • Collaborated with other team members, carried out orders of store patrons, and provided exceptional customer service
  • Moved freight, stock, and other materials to and from storage, including production areas along with loading docks

Outbound Associate

AMAZON CARTERET
10.2016 - 03.2017
  • Discovered, packaged, and shipped customer orders within specific and tight deadlines
  • Researched customer orders on all levels of a multi-level mezzanine, sorted, packed, shipped customer orders, and troubleshot problems to resolution
  • Examined product on inbound / outbound to ensure that items and quantities are correct and that there is no damage
  • Encountered line check-in, scanning items into the building via gun scanner, and ensuring they were adequately stacked onto a cart to be transported to stow

Receptionist

CONSTRUCTION SERVICES
06.2016 - 09.2016
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified department
  • Assisted in administrative duties for the office team, including proofreading, transcribing, scheduling, copies, and ensuring document verification
  • Executed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services
  • Retained log books information, including sign-in/out logs, front desk expenditures, letters, and packages received

Cashier/Unloading Associate

AREA USA
05.2014 - 11.2014
  • Consistently provided excellent, informed customer service and maintained a robust, reliable work ethic
  • Unloaded trucks and stocked shelves
  • Audited product load for accuracy and safely moved it around the warehouse or facility to ensure timely and complete delivery

Retail Sales Associate

MACY’S DEPARTMENT STORE
11.2013 - 11.2014
  • Established and maintained client rapport by providing quality customer service
  • Provided excellent customer service by assisting customers with locating items or household products
  • Demonstrated in-depth knowledge of products and offered recommendations based on customer needs
  • Fulfilled sales by processed credit cards, debit cards, cash, gift cards, and store credit transactions

Clerical Assistant

Save The Children International
01.2011 - 04.2014
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Composed sensitive, confidential reports and documentation.
  • Maintained 6-% accuracy while entering data into Microsoft Word

Education

Criminal Procedure, Criminal Law, Human Relations, Communication Skills for Criminal Justice Professionals, Criminology, Juvenile Justice, Police and Society, Community Relations and the Police, Research Methods in Criminal Justice, Private Security Management, Interpersonal Communications, and Corrections, Probation, and Parole. -

Bachelor Of Criminal Justice - Justice Studies – Criminal Justice

BERKELEY COLLEGE
NEW YORK, NY
03.2021

Skills

  • ADDITIONAL SKILLS, CERTIFICATIONS & LICENSES
  • Microsoft Office (Word, Excel, PowerPoint)
  • File and Records Management
  • Superb Surveillance Skills
  • Microsoft Outlook
  • Safety and Security
  • Criminal Records Searches
  • Criminal Law Knowledge
  • Investigative Skills
  • Active Listening
  • Criminal Law
  • CPR Certified
  • First Aid and CPR Certified
  • Database Query Sof

Certification

NYS Security Guard License Certified (8hr & 16hr)

Languages

French
Full Professional
Creole
Full Professional

Timeline

Security Officer

SECURITAS SECURITY
12.2021 - 03.2022

Sales Associate

LOWE’S HOME IMPROVEMENT ROSEDALE
03.2021 - 06.2021

Case Manager's Assistant

Medair
03.2019 - Current

Team Member

TARGET VALLEY STREAM
03.2018 - 11.2018

Inbound Associate

TARGET DISTRIBUTION CENTER
10.2017 - 02.2018

Backroom Associate

WALMART LINDEN
04.2017 - 10.2017

Outbound Associate

AMAZON CARTERET
10.2016 - 03.2017

Receptionist

CONSTRUCTION SERVICES
06.2016 - 09.2016

Cashier/Unloading Associate

AREA USA
05.2014 - 11.2014

Retail Sales Associate

MACY’S DEPARTMENT STORE
11.2013 - 11.2014

Clerical Assistant

Save The Children International
01.2011 - 04.2014

Criminal Procedure, Criminal Law, Human Relations, Communication Skills for Criminal Justice Professionals, Criminology, Juvenile Justice, Police and Society, Community Relations and the Police, Research Methods in Criminal Justice, Private Security Management, Interpersonal Communications, and Corrections, Probation, and Parole. -

Bachelor Of Criminal Justice - Justice Studies – Criminal Justice

BERKELEY COLLEGE

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