ORETHA NYUMA
Richmond,TX
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pre Enrollment Specialist
Extend Health
Houston, TX
09.2024 - 01.2025
- Monitored clients' insurance coverages to ensure changing needs were met.
- Reviewed applications for accuracy before submitting them for approval.
- Guided patients through the completion of consent and other required medical forms.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support for customer inquiries, complaints, or feedback related to products and services.
- Attended seminars, conferences, or workshops related to healthcare customer service topics.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Shelf Edge Specialist
H.E.B Grocery Store
Houston, TX
08.2023 - 09.2024
- Adhered to Store Inventory Management (SIM) and plan-o-gram (POG) Standard Operating Procedures (SOPs)
- Conducted perpetual inventory audits to ensure accuracy and compliance
- Investigated discrepancies in inventory and resolved issues efficiently
- Implemented category refresh requirements for new item placement and updated store-assigned categories
- Assigned product shelf assignments (PSAs) for all plan-o-gram items and displays
- Performed audits to confirm all plan-o-grams were accurately set and current
- Ensured demographic alignment within plan-o-grams to meet customer needs
- Conducted shelf-edge sanitation to maintain cleanliness and compliance.
- Processed preliminary exception reports to identify and correct inconsistencies.
- Ensured accurate ad, price, and item signage for in-store promotions, and product displays.
Field Representative
United States Census Bureau
Houston, TX
10.2022 - 10.2023
- Conduct interviews with respondents to collect survey or census data.
- Communicate with respondents and supervisors to explain the purpose of the surveys.
- Accurately enter and manage data in laptop computers or survey forms.
- Maintain survey materials or equipment weighing up to 50 pounds.
- Keep personal payroll records of hours worked, miles driven, and travel reimbursements.
Administrative Assistant
Top Heroes Xpress LLC
Houston, TX
08.2020 - 02.2023
- Managed cargo inventories and maintained accurate documentation
- Optimized storage areas to reduce material movement and labor hours
- Verified shipping orders and invoices for accuracy
- Recorded accurate material weights and identified discrepancies
Curbside and Wearhouse Order Selector/Receiver
H.E.B Grocery Store
Houston, TX
06.2015 - 08.2022
- Inspected incoming and outgoing shipments for accuracy
- Maintained vendor connections for pricing and delivery structures
- Used handheld devices to monitor inventory levels and complete audits
- Managed inventory cycle counts, accounting, surplus records, product damages, and returns
Customer Service Center
H.E.B Grocery Store
Houston, TX
- Processed transactions, ensured accurate cash handling, and maintained a balanced till.
- Responded to customer inquiries about products and services, providing detailed information.
- Utilized suggestive selling techniques to increase sales and enhance the customer experience.
- Effectively planned and organized tasks to maintain excellent customer service and interaction.
- Complied with company food safety and sanitation standards by adhering to standard operating procedures (SOPs).
Education
Associate of Applied Science - Logistics And Supply Chain Management
Houston Community College
Houston, TX12-2023
Some College (No Degree) - Medical Assistant
Altierus Career College
11-2017
Skills
- Simulated Logistics Company Business Processes
- Quality assurance
- Proficient in software,
- Expert problem solving
- Business reporting
- Compliance monitoring
- Supply management
- Customer relations
- Advanced communication
- Troubleshooting techniques
- Coaching and mentoring
- Resource allocation
- Management collaboration
- Customer account updates
- Inbound phone call management
Websites
Volunteer Experience
- Baker Ripley, Houston, TX, 10/2018, Present, Assisted in distributing Turkey Trot t-shirts, race packets, and unloading food trucks., Helped with food distribution and trash pickup.
- West Houston Assistance Center, Houston, TX, 2019, 2021, Prepared food boxes and bags for weekly distribution.
- Meals on Wheels, Houston, TX, 11/2015, 11/2015, Wrapped bread rolls, chopped vegetables, and assembled meals for daily delivery.
- Houston Food Banks, Houston, TX, 06/2015, 06/2015, Helped build home delivery kits and disaster boxes.
Activities
- Member of the Professional Women Group (Dress for Success), 01/2018 - Present
Certification
- Texas Alcoholic Beverage Commission (Seller Training Certification), 3/2023
- Food Handler Certification (course approved by the Texas Department of State Health Services), 3/2023
- Certificate for Urban Farming Business, 3/2018
- Certificate of Commitment and Completion, Summer 5K, August 2018
Timeline
Pre Enrollment Specialist
Extend Health
09.2024 - 01.2025
Shelf Edge Specialist
H.E.B Grocery Store
08.2023 - 09.2024
Field Representative
United States Census Bureau
10.2022 - 10.2023
Administrative Assistant
Top Heroes Xpress LLC
08.2020 - 02.2023
Curbside and Wearhouse Order Selector/Receiver
H.E.B Grocery Store
06.2015 - 08.2022
Customer Service Center
H.E.B Grocery Store
Associate of Applied Science - Logistics And Supply Chain Management
Houston Community College
Some College (No Degree) - Medical Assistant
Altierus Career College
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