Oriana Asoau
Summary
Dedicated and safety-focused professional with extensive experience as a School Bus Driver at Zum Services Inc. Proven track record in fostering positive student interactions and maintaining strict adherence to safety regulations. Dependable communicator skilled in managing relationships and ensuring timely transportation, contributing to enhanced student safety and satisfaction.
Overview
14
14
years of professional experience
Work History
School Bus Driver
Zum Services Inc
San Francisco, CA
08.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
Overnight Monitor
Health Right 360
San Mateo, CA
09.2018 - 08.2023
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Provided comprehensive support during clinical trials, ensuring adherence to protocols and data collection accuracy.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
- Facilitated safer workplace environment, identifying and addressing potential safety risks.
- Strengthened security measures, conducting regular checks and updating protocols as necessary.
- Logged information regarding naps, feedings, and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with clients.
- Provided mental, emotional and physical support to clients with using positive reinforcement.
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
School Bus Driver
First Student Transportation
12.2016 - 08.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Head Dispatcher
Transdev Services
07.2011 - 09.2016
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed scheduling of service calls, prioritizing urgent requests and maintaining optimal utilization of resources.
- Handled escalated customer issues with professionalism, resolving concerns quickly to maintain client satisfaction levels.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Associate Of Arts And Sciences - Criminal Justice
City College of San Francisco
San Francisco, CA05.2010
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
Timeline
School Bus Driver
Zum Services Inc
08.2021 - Current
Overnight Monitor
Health Right 360
09.2018 - 08.2023
School Bus Driver
First Student Transportation
12.2016 - 08.2021
Head Dispatcher
Transdev Services
07.2011 - 09.2016
Associate Of Arts And Sciences - Criminal Justice
City College of San Francisco