Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oriana Bradley

Forest City, NC, US,NC

Summary

Dynamic and dedicated waitress trainee with experience at Kyoto Express, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Skilled in order taking and cash handling, I excel in high-pressure environments, ensuring a clean and welcoming dining experience while building positive relationships with guests.


Skilled in supporting educational environments and fostering student engagement, developed through hands-on experience in classroom settings. Demonstrates strong organizational and communication skills, with ability to assist in classroom management. Seeking to transition into new field, leveraging transferable skills to create positive impacts in diverse settings.


Friendly and approachable with positive attitude, bringing solid organizational skills and passion for supporting educational environments. Possesses knowledge in classroom management and child development, coupled with skills in maintaining classroom order. Dedicated to fostering supportive and engaging learning atmosphere that enhances student growth.


Friendly and outgoing with passion for delivering exceptional customer service. Possesses strong communication skills and keen ability to learn quickly, ensuring efficient and effective service. Ready to contribute to positive dining experience by providing attentive and courteous service.

Overview

2
2
years of professional experience

Work History

Waitress Trainee

Kyoto Express
03.2023 - 07.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Presented menus to patrons promptly after seating and answered questions about menu items.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.

Waitress Trainee

Dragon Palace Restaurant
12.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Printed dining checks with total due.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.

Education

Early Childhood EDU Birth-K Licensure Transfer - Elementary School Teaching

Isothermal Community College
286 Icc Loop Rd, Spindale, NC 28160
05-2025

Skills

  • Cleanliness
  • Table setting
  • Order taking
  • Handling complaints
  • Cash handling
  • Relationship building
  • Oral communication
  • Student engagement
  • Behavior management
  • Special education
  • Positive attitude
  • Child development certification
  • Stress management
  • Small group and individual assistance
  • Behavior modeling
  • Behavior redirection
  • Reading and writing support
  • Effective communication
  • Verbal and written communication
  • Critical thinking
  • Friendly and outgoing
  • Special education support
  • Helping students with special needs

Timeline

Waitress Trainee

Kyoto Express
03.2023 - 07.2024

Waitress Trainee

Dragon Palace Restaurant
12.2022 - 03.2023

Early Childhood EDU Birth-K Licensure Transfer - Elementary School Teaching

Isothermal Community College
Oriana Bradley