Shonda Coleman
Roxboro, NC, US,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Business Office Manager
Spring Arbor Assisted Living
04.2024 - Current
- Handle business operations of the community, including administration, accounting and human resource duties
- Assist Executive Director with marketing strategies, telephone and walk in inquires
- Supervise Receptionist
- Maintain and audit all financial records and accounts receivables
- Manage and minimize the community's account receivables
- Bill and audit monthly charges for residents and families
- Reconcile the community's corporate credit card
Front Desk Manager
Carrboro Family Medicine
07.2022 - 04.2024
- Supervision of patient scheduling, insurance verification, collection of payments and work closely with Billing Department to have clear knowledge of billing process Demonstrate strong interpersonal skills for talking with patients, providers, clinical and support staff Coordinate with Practice Administrator when needed regarding day to day operation of the office Ensure patient satisfaction that includes troubleshooting complaints and helping to develop processes for improvement to prevent recurrences Answered phones to respond to patient inquiries and transfer calls to appropriate department Orchestrate front office staff meetings to maintain open communication and quickly address concerns. Provided leadership, insight and mentoring to newly hired employees Exhibit good leadership skills Fill in as needed to ensure there is coverage for the front office Monitor online website answering emails/text and making sure patients are scheduling correct appointments
Senior Billing Specialist
Planned Parenthood South Atlantic
05.2014 - 10.2021
- Participated in training new hires (NextGen, Waystar, Claims Review and Submission)
- Participated in training clinical staff on DOS collections, eligibility and proper cash handling procedures
- Attended Health Center Manager Meeting to provide training on modifier use, eligibility, and NextGen
- Reviewed and submitted claims associated to Contraceptive Access
- Initiative and associated grant funding Invoice pledge organizations (BRAF, CAF, ARC, RRFP) and posted associated payments Review and submit all claim for PPSAT
- Post ERA payments and online patient payments
- Took patient payments
- Review and prepare refunds for entire affiliate
- Provide excellent customer service
- Researched patient accounts
- Assist with other task as needed
Education
Diploma - Medical Office Technology
Piedmont Community College
Roxboro, NC 08.1999 - 05.2000
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Payroll Processing
- Records Management
- Administrative Support
- Customer Service
- Onboarding and Orientation
Timeline
Business Office Manager
Spring Arbor Assisted Living
04.2024 - Current
Front Desk Manager
Carrboro Family Medicine
07.2022 - 04.2024
Senior Billing Specialist
Planned Parenthood South Atlantic
05.2014 - 10.2021
Diploma - Medical Office Technology
Piedmont Community College
08.1999 - 05.2000
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