Oriana De Freitas

• Manage daily bed counts to optimize resource utilization and enhance efficiency and operations within the shelter.
• Address and resolve client misconduct issues while upholding strict behavior and safety standards in the shelter environment.
• Conduct regular inspections of residents and facilities to ensure a consistently safe and secure living environment.
• Coordinate the seamless distribution of essential resources, such as food and donations, showcasing exceptional organizational abilities.
• Respond promptly and confidently to critical situations, prioritizing the security and welfare of shelter residents and staff.
• Provide strategic supervision and administrative support to enhance overall shelter operations in alignment with Shelter Manager guidance.
  Key Accomplishments
  → Increased shelter capacity utilization by 20%, optimizing bed counts to accommodate
  more individuals in need.
  → Successfully resolved 95% of client misconduct issues, fostering a safer and more
  respectful shelter environment.
  Streamlined resource distribution, reducing wait times by 30% and ensuring efficient allocation of essential supplies.

• Provided leadership and oversight of daily shelter operations, ensuring a safe and supportive environment for residents and staff.
• Conducted performance evaluations and provided ongoing coaching and support to staff members.
• Developed and implemented shelter procedures to improve operational efficiency and resident satisfaction.
• Led crisis intervention efforts and de-escalation strategies to address resident emergencies.
• Maintained compliance with organizational policies and regulatory requirements.
• Coordinated with community partners and social service agencies to connect residents with external resources.
• Conducted resident intakes and orientations to ensure clear understanding of shelter rules and available services.
• Participated in audits, quality assurance initiatives, and program improvement strategies.

• Provide Sustained and Uninterrupted direct supervision of the Children

assigned to the worker from the start of the assigned shift until relieved

• Follow the instructions of medical/Clinical staff regarding each child and inform Seniors
• Lead of information Impacting the basic health and well-being of the children assigned to the worker
• Communicate in a positive and respectful manner with children, and all agency staff including supervisors, Co-workers
• Frequently traverse from one area of the facility to another both indoors and outdoors as needed to provide direct supervision of children
• Effectively communicate behavioral expectations and program regulations to children and enforce compliance with regulations and expectations by all children assigned to the worker