ORIANA JORDAN
Beaverton
Summary
Detail-oriented professional with a strong track record in event coordination and customer relationship management. Experienced in managing operations to ensure seamless service while fostering positive guest interactions. Dedicated to enhancing operational efficiencies and delivering exceptional client experiences.
Overview
16
16
years of professional experience
Work History
FOH Manager/Catering Coordinator
HARVEST MOON SANGRIA BAR
06.2023 - Current
- Coordinated catering events, overseeing logistics and achieving high levels of client satisfaction
- Managed floor operations to enhance service efficiency and ensure seamless guest experiences
- Provided exceptional customer service while bartending, fostering positive guest interactions
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Lead Server/Trainer
McMenamins
11.2015 - 07.2023
- Developed and modified training programs based on analysis of training needs to enhance staff performance
- Conducted orientation sessions and arranged on-the-job training for new hires
- Coordinated communication with serving staff during rushes to ensure smooth service
- Detailed patrons' food orders, including allergies and modifications, and entered orders into point-of-sale systems
- Itemized and totaled checks for meal costs, including comps and discounts to ensure accuracy
Employee Benefits Assistant
EMPLOYEE BENEFITS ASSISTANT
11.2021 - 06.2023
- Facilitated benefit enrollment for employees, ensuring accuracy and timeliness in processing
- Managed benefits documentation for new enrollments, changes, and terminations
- Maintained benefits records and ensured compliance with company policies and regulations
- Collaborated with insurance providers to address and resolve employee inquiries and issues
- Provided administrative support for open enrollment and benefits communication efforts
Filing Clerk
Marten & Mosher Family Law
08.2010 - 07.2015
- Maintained accurate records of filed or removed materials using logbooks and computer systems
- Sorted and classified information following established guidelines based on content, purpose, and user criteria
- Retrieved information from files in response to requests from authorized users
- Executed general office duties, including typing, operating office machines, and sorting mail to support daily operations
Education
Associate in Arts (A.A.) - Liberal Studies
West Valley College
Saratoga, CA04-2014
Associate of Arts - Theater Arts
West Valley College
Saratoga, CA04-2014
Skills
- Event coordination
- Customer relationship management
- Floor management
- Point-of-sale systems expertise
- Operations oversight
- Digital marketing strategies
- Photo and video editing
- Canva design skills
- Microsoft Office proficiency
- G Suite proficiency
- Time management
- Organizational skills
- Deadline execution
- Attention to detail
- Work ethic and loyalty
Timeline
FOH Manager/Catering Coordinator
HARVEST MOON SANGRIA BAR
06.2023 - Current
Employee Benefits Assistant
EMPLOYEE BENEFITS ASSISTANT
11.2021 - 06.2023
Lead Server/Trainer
McMenamins
11.2015 - 07.2023
Filing Clerk
Marten & Mosher Family Law
08.2010 - 07.2015
Associate in Arts (A.A.) - Liberal Studies
West Valley College
Associate of Arts - Theater Arts
West Valley College