Oriana Lopez
Weston,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
POSH NAIL LOUNGE WESTON
WESTON, FLORIDA
05.2023 - 09.2024
- Provide exceptional customer service and ensured customer satisfaction.
- Handled cash transaction accurately and efficiently.
- Resolved customer issues and concerns, ensuring a positive experience.
- Worked as a part of a team to serve over 100 customers daily.
- Full-time position for almost two years.
Customer Service Representative
Care tek
Fort Lauderdale, FL
01.2022 - 03.2022
- Processed customer inquiries, including demographic updates, shipment tracking, returns, and balance payments.
- Participated in team learning initiatives to enhance the customer experience and improve.
Data Entry & Excel Support
Cyber Plaza
Los Andes Valparaiso, Valparaiso Chile
01.2019 - 09.2021
- Proficient in Microsoft Excel for organizing data, creating reports, and maintaining spreadsheets.
- Provided customer service support and assistance with general inquiries.
- Handled various administrative tasks, including data entry and digital organization.
Education
High School Diploma -
Gabriela Mistral
Los Andes Valparaiso 12-2020
Skills
- Report Generation
- Complaint resolution
- Call Management
- Scheduling
- Data Collection
- Consultative Sales
- Costumer satisfactions
- Microsoft excel data entry reporting and spreadsheet management
- Strong communication and problem solving skills
- Data Entry
- Account updating
- Appointment Scheduling
- Positive and professional
- Customer Relations
- Staff Training
- Store maintenance
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
POSH NAIL LOUNGE WESTON
05.2023 - 09.2024
Customer Service Representative
Care tek
01.2022 - 03.2022
Data Entry & Excel Support
Cyber Plaza
01.2019 - 09.2021
High School Diploma -
Gabriela Mistral
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