Oriana Pitts
DesMoines,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Unifi
SeaTac, WA
01.2026 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Guided aircraft into and out of parking positions using hand signals.
Passenger Service Agent
Horizon Air
SeaTac, WA
07.2024 - 10.2025
- Facilitated smooth check-in procedures, ensuring timely boarding and accurate documentation.
- Provide real-time flight updates and information to passengers in a clear manner.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Team Leader
Fedex Express
Seattle, WA
09.2015 - 02.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with employees/customers through positive attitude and attentive response.
- Maintained overall safe work environment with employee and enforcement of safety procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
General Studies
Tacoma Community College
Tacoma, WA01-2011
High School Diploma - undefined
Camden Fairview High School
Camden, AR05-2009
Skills
- Goal oriented
- Complex Problem-solving
- Coaching and mentoring
- Teamwork and collaboration
- Multitasking
- Customer service management
- Aircraft tug operation
- Baggage management
- Dependable and responsible
- Attention to detail
Timeline
Ramp Agent
Unifi
01.2026 - Current
Passenger Service Agent
Horizon Air
07.2024 - 10.2025
Team Leader
Fedex Express
09.2015 - 02.2024
High School Diploma - undefined
Camden Fairview High School
General Studies
Tacoma Community College