ORIANA SHI
Staten Island
Summary
Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
9
9
years of professional experience
Work History
Writer
GoodNovel
11.2022 - Current
- Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences.
- Developed engaging articles for online publications, resulting in increased readership.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Bank Teller
Cathay Bank
07.2021 - Current
- Assist in reviewing and scoring student loan questionnaire sheets.
- Assist customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Contribute to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Assist coworkers in translating customers’ needs to their language.
- Prepare regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improve customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamline teller operations for better workflow by implementing time-management strategies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Cashier
Staples
08.2016 - 02.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Greeted customers entering store and responded promptly to customer needs.
Intern
Jr. 100 Black Men Of America Program
01.2015 - 06.2015
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Volunteer work at Housing Works, where we greeted customers, assisted in customers’ needs, and restock on low items.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Attended a trip to Houston, TX for sessions based on financial career path
- Attended a trip to Houston, TX for sessions based on financial career path.ng processes and expense tracking for better resource allocation.
Intern
Future and Options Career Essentials Program
03.2015 - 05.2015
- Met weekly to gain job and work experience, know the dos and don’ts when on the job.
- Done various icebreakers to bond with peers and know their strengths and weakness.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Attended trips to Colgate and Powerhouse Water Company and gained valuable learning experience in the company business.
Education
Bachelor of Arts - English
College of Staten Island of The City University of New York
Staten Island, NY12.2022
Bachelor of Arts - Accounting
College of Staten Island of The City University of New York
Staten Island, NY12.2019
Skills
- Skills Summary
- Proficient in writing
- Proficient in Microsoft Word, PowerPoint, and Excel
- Attentive to details
- Time management
- Self-motivating
- Multi-Tasking
- Creative Writing
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Japanese
Elementary
Timeline
Writer
GoodNovel
11.2022 - Current
Bank Teller
Cathay Bank
07.2021 - Current
Cashier
Staples
08.2016 - 02.2019
Intern
Future and Options Career Essentials Program
03.2015 - 05.2015
Intern
Jr. 100 Black Men Of America Program
01.2015 - 06.2015
Bachelor of Arts - English
College of Staten Island of The City University of New York
Bachelor of Arts - Accounting
College of Staten Island of The City University of New York
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