Orianna G. Torbello
Katy,TX
Summary
Compassionate and disciplined professional, skilled in managing various medical/fast-paced settings with varying age groups. Focused in fostering trust and positive relationships with patients and guests. Clear communicator whose experience makes her reliable and passionate about improving care, enhancing knowledge and exceeding expectations.
Overview
1
1
Certification
Work History
Educator - FT
Lululemon Athletica
03 2024 - Current
Clinical Psychology Assistant (Outpatient)
Inovi Fertility and Genetics Institute
06 2023 - 04 2024
- Worked alongside, and supervised, by Stephan Krotz, MD and Joey Guzman-Kuffel, LMFT.
- Promoted patient adherence to treatment plans by providing primary therapy and timely feedback on progress.
- Participated in multidisciplinary team meetings, sharing insights and collaborating on comprehensive care plans for patients.
- Maintained thorough documentation of patient progress, facilitating seamless communication between healthcare professionals.
- Interacted with patients and their family/guardians to assist in gaining insight, defining goals, and planning action to achieve desired outcome.
- Conducted comprehensive psychological assessments and diagnostic evaluations, leading to accurate diagnoses and targeted treatments.
Patient Service Representative
Inovi Fertility and Genetics Institute
4 2023 - 7 2023
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Coordinated patient scheduling for IUI and IVF calendars.
- Processed and completed medical records requests.
- Scheduled new patient consultations, follow ups, pre and post operative appointments and surgeries (in-office and at Woman's Hospital of Texas and Memorial Hermann at Memorial City)
- Prepared test and laboratory requisitions for patients as instructed by physician/nurse/medical assistant.
Customer Care Specialist
Fyzical Therapy And Balance Center
12 2022 - 3 2023
- Maintained and managed customer files and databases.
- Responded to customer inquiries via phone, email and web-based platforms.
- Coordinated referrals through insurance/medical specialists and documented details in patient's file.
- Managed master calendar for FYZICAL locations in Katy and Woodlands.
- Provided patients with detailed information on company products and services.
Assistant Manager
Kilwins Chocolates & Ice Cream
4 2022 - 1 2023
- Monitored cash intake and deposit records. Increasing accuracy, and reducing discrepancies.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Pharmacy Technician Trainee
Wallgreens
10 2021 - 2 2022
- Solved customer problems in-person and over telephone by providing assistance with placing orders, navigating systems, and locating OTC medications.
- Assisted with filling of over 50+ prescriptions daily.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved third-party billing.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Shadowing Student
Texas Children Hospital
1 2019 - 5 2022
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
- Worked with patients to schedule tests and procedures.
- Translated documents about treatment instructions.
- Interpreted services to families during coordination of ongoing treatment.
- Assisted foreign language-speaking clients with inquiries.
- Shadowed: Orthopedics, Neurology unit, Sleep Disorders floor, Psychiatry and Phlebotomy.
Education
Ph.D. - Clinical Psychology
University of Houston
Houston, TX05.2027
Certified Pharmacy Technician (CPhT) - Pharmacology And Toxicology
Miller Career And Technology Center
Katy, TX05.2022
High School Diploma -
Tompkins High School
Katy, TXSkills
- Bilingual (Spanish/English)
- Database Management
- Dependable, Responsible and Flexible
- Case study, diagnosis and analysis experience
Certification
- Certified Pharmacy Technician (CPhT)
- CPR and First Aid Certified - American Heart Association
- Food Handler Essentials - State Food Safety (Valid until April 2024)
- Certified Food Manager - State Food Safety (Valid until Nov. 2027)
References
Monica Rayo/Lopez- APRN, BSN
Inovi Fertility and Genetics Institute
(832) 641-5737
Adrienne Chaddick - DPT, PT
Fyzical Therapy and Balance Center
(806) 220-1903
Kristine E. Copeland - OTHS Assistant Principal
KristineECopeland@katyisd.org
Donald Loocke - Kilwins Sugarland/Katy Franchise Owner
(832) 288-7503
Timeline
Educator - FT
Lululemon Athletica
03 2024 - Current
Clinical Psychology Assistant (Outpatient)
Inovi Fertility and Genetics Institute
06 2023 - 04 2024
Patient Service Representative
Inovi Fertility and Genetics Institute
4 2023 - 7 2023
Customer Care Specialist
Fyzical Therapy And Balance Center
12 2022 - 3 2023
Assistant Manager
Kilwins Chocolates & Ice Cream
4 2022 - 1 2023
Pharmacy Technician Trainee
Wallgreens
10 2021 - 2 2022
Shadowing Student
Texas Children Hospital
1 2019 - 5 2022
Ph.D. - Clinical Psychology
University of Houston
Certified Pharmacy Technician (CPhT) - Pharmacology And Toxicology
Miller Career And Technology Center
High School Diploma -
Tompkins High School
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