Orie Davis
Gulf Shores,Alabama
Summary
Proven leader with extensive experience in hospitality management, notably at Royal Caribbean International, where I enhanced customer satisfaction and team performance. Skilled in complex problem-solving and staff management, I excel in creating efficient, collaborative environments. My approach has consistently resulted in improved service delivery and operational excellence.
Overview
30
30
years of professional experience
Work History
Kitchen and Cabanas Manager
Waterville USA
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bartender
Waterville USA
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Restaurant Supervisor
Mothers Restaurants Jamaica
05.2022 - 10.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Senior Bartender/barista
Royal Caribbean International
02.2008 - 06.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
Baker/cook
Royal Caribbean International
04.2004 - 02.2008
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Baker
San Souci Resorts/renamed Couples San Souci
10.1998 - 04.2004
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Dishwasher/linecook/baker
Couples Resorts
01.1995 - 10.1995
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
N/a - All Areas
Kitson Town All Age School
Kitson Town St Catherine06.1992
N/a - All Areas
New Providence Primary School
Kingston Jamaica.06.1984
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Timeline
Kitchen and Cabanas Manager
Waterville USA
05.2023 - Current
Bartender
Waterville USA
05.2023 - Current
Restaurant Supervisor
Mothers Restaurants Jamaica
05.2022 - 10.2022
Senior Bartender/barista
Royal Caribbean International
02.2008 - 06.2020
Baker/cook
Royal Caribbean International
04.2004 - 02.2008
Baker
San Souci Resorts/renamed Couples San Souci
10.1998 - 04.2004
Dishwasher/linecook/baker
Couples Resorts
01.1995 - 10.1995
N/a - All Areas
Kitson Town All Age School
N/a - All Areas
New Providence Primary School