Orintia Daniels
Union,NJ
Summary
Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing technical projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Technical Engineer Sr Associate III
Fiserv
Berkeley Heights, NJ
04.2022 - Current
- Conduct risk assessments and developed mitigation strategies to minimize project delays and disruptions.
- Decrease project completion times by 47% efficiently prioritizing tasks and delegating responsibilities to team members.
- Improve client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Financial Statements Specialist: Working directly with Credit Unions and collaborating with the appropriate teams within the organization. Assessing any Statement escalations within the Members and their Credit Union.
- Maintain accurate documentation of all projects, facilitating efficient audits and future reference.
- Increase team productivity by 56%, by training and preparing meeting agendas for associates.
- Work on an average of 30 critical cases and projects, to ensure Credit Unions monthly statements are corrected and moved into production.
- Work with an average of 5 CPA firms, collaborating with their auditors on behalf of Credit Unions. Focusing on operational effectiveness, risk management, and compliance every quarter.
- Optimize engineering processes by implementing innovative solutions and streamlining workflow For the Portico Core Banking product.
- Reduce project completion time by 57% with efficient resource allocation and effective communication strategies to my clients.
- Resolve an average of 170-250 client inquires every 3 months with a 90% satisfaction.
- Lead training, while created comprehensive documentation to empower clients to effectively utilize and maximize the benefits of our technical solutions
Logistics Manager
JSA Express
09.2020 - 10.2022
- Streamlined logistics processes by implementing efficient trucking management systems.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Liaison to FedEx: provided resources to ensure customer satisfaction.
- Managed 30+ Truck drivers daily to fulfill the needs of FedEx and their clients.
- Managed a office of 10 employees creating and delegating tasks.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw quality control and productivity rates to increase revenue and production times in the trucking industry.
- Sourced, Recruited, hired, and On-boarded new employees.
Business Development Manager
EverythingBenefits
10.2019 - 08.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Managed relationships with various fortune 500 companies to reach base business sales growth goals, by providing client success, implementation control, and overall customer services in HRIS realm.
Business Consultant
Staples Advantage
06.2018 - 10.2019
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by 64% with implementing tailored solutions for their unique business needs.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Generated 30k in revenue in 1 deal, showcasing a 26 location business exceeding goal by 80%
Assistant Manager
Enterprise Rent-A-Car
05.2016 - 05.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions, leaving my location to be #1 in the region on a consistent basis.
Education
Bachelor of Science - Business Administration And Management
Montclair State University
05.2017
Skills
- Implementation
- Project Management
- Agile Projects
- Business Development
- Sales and Marketing
- Software Development
- CRM Software
- Technical Analysis
- Decision-Making
- Customer Management
- Customer Service
- Microsoft Office
Certification
- Project Planning: Putting it all together , Google - January 2023
- Agile Project Management , Google - April 2023
- Foundations of Project Management , Google - December 2022
Timeline
Client Technical Engineer Sr Associate III
Fiserv
04.2022 - Current
Logistics Manager
JSA Express
09.2020 - 10.2022
Business Development Manager
EverythingBenefits
10.2019 - 08.2020
Business Consultant
Staples Advantage
06.2018 - 10.2019
Assistant Manager
Enterprise Rent-A-Car
05.2016 - 05.2018
Bachelor of Science - Business Administration And Management
Montclair State University