Orion Miller-Maxey
Fort Worth,TX
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction. Excelled in leadership roles, demonstrating critical thinking and adaptability. Skilled in utilizing advanced computer skills to streamline operations. Achieved significant improvements in service efficiency and customer care, embodying exceptional communication and time management abilities.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
Sewell Automotive
01.2024 - Current
- Greet customers to discuss service needs and address any additional concerns for their vehicle.
- Work with technicians to ensure timely completion of repair orders and update customers when promised.
- Ensure customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Be a ready point-of-contact for customers requesting information about vehicle maintenance recommendations or general vehicle concerns.
- Follow up with customers during and after service visit to get feedback about their experience.
Customer Care Representative
Sewell Automotive
10.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive interactions.
- Navigated multiple computer systems and applications to find information.
Sales Team Leader
James Avery Artisan Jewelry
11.2020 - 10.2022
- Opened and closed the store - key holder.
- Assisted the associates with any questions they may have in order to more effectively assist the customers.
- Scanned and filed paperwork when orders arrive and inform the customers about their orders.
- Checked stock in the morning and counted the cash drawers.
- Soldered and cleaned jewelry.
- Assisted customers in finding exactly what they were looking for and suggested other pieces when we did not have what they wanted.
- Encouraged the team each day to do their best.
Clarinet Lesson Teacher
Midlothian Heritage Band
08.2019 - 08.2021
- Taught high school level students in a one-on-one setting working on their band music and any music they were assigned for contests.
- Worked with the students to improve their technique and understanding of general music studies.
- Monitored the progress of students and made adjustments in lesson plans when necessary.
- Taught masterclasses at the beginning of each school year in order to prepare the clarinet students for their upcoming performances.
Education
Bachelor of Music - Clarinet Performance
The University of Texas At Arlington
Arlington, TX08-2022
Skills
- Customer service focus
- Time management
- Critical thinking
- Leadership skills
- Fast learner
- Computer skills
- Adaptability
- Communication skills
Timeline
Assistant Service Manager
Sewell Automotive
01.2024 - Current
Customer Care Representative
Sewell Automotive
10.2022 - 01.2024
Sales Team Leader
James Avery Artisan Jewelry
11.2020 - 10.2022
Clarinet Lesson Teacher
Midlothian Heritage Band
08.2019 - 08.2021
Bachelor of Music - Clarinet Performance
The University of Texas At Arlington
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