ORION WILLIAMS
Newton Center,MA
Summary
I am a professional with a diverse background, including a pivotal role at Harvard Square Hotel, where I enhanced guest satisfaction and operational efficiency. Expert in team collaboration and problem-solving, I excel in environments requiring strong communication and leadership skills. Proven track record in improving workplace efficiency and customer service, contributing significantly to team and organizational goals.
Overview
9
9
years of professional experience
Work History
Dog Walker
On Call Pets
06.2023 - 07.2024
- Ensure the safety and well-being of the dogs in my care
- Follow specific instructions or guidelines provided by dog owners
- Properly leash and harness the dogs before starting the walks
- I choose safe and appropriate walking routes, avoiding busy streets and potential hazards
- I maintain control of the dogs
- Preventing them from running off or engaging in aggressive behavior with other animals or people
- Staying punctual and reliable, following my schedule and walking times
Security Officer
Securitas
Boston
11.2022 - 06.2023
- Maintain a safe environment by watching and reporting to the right-authority
- Patrolling designated buildings and reporting
- Guarding specific areas and events in a professional manner
Crew Member
Dunkin' Donuts
Cambridge, USA
04.2019 - 01.2020
- Fulfilled additional crew-related duties, including stocking and cleaning, to maintain nonstop operations
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Resolved customer concerns and relayed relevant information to supervisor
- Completed closing and shift change tasks to promote store efficiency
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
Junior Analyst
Massachusetts Institute of Technology
Cambridge, USA
06.2015 - 09.2015
- Logged unit quantities and entered data within inventory database to facilitate records maintenance
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Coordinated with supervisor to manage organization's goals and objectives
Housemen/ Front Desk
Harvard Square Hotel
- Handle guest requests
- (check ins and check outs as well as handling reservation requests, or any in house requests)
- Stripping rooms after guests check out to prepare for maids as well as managing and collecting trash and dirty linen
- Managing the distribution of clean linen when it arrives
- Keeping up with general cleaning duties to ensure the hotel is safe and clean
Education
Associate of Arts - Health Science management
Fisher College
Boston, MAHigh School Diploma -
CRLS(Cambridge Rindge And Latin)
Cambridge, MA06.2020
BBA - Management
Bunker Hill Community College
Charlestown, MA12-2025
Skills
- Product cross-selling
- Safety
- Workplace Efficiency
- Team Contributions
- Inventory restocking
- Schedule management
- Menu item familiarity
- Cooking procedures
- Problem resolution
- Relationship development
- Customer service
- Team building
- Organization
- Planning and coordination
- Communications
- Company standards
- Decision-making
- Written communication
- Teamwork and collaboration
- Supervision and leadership
- Leadership
- Critical thinking
- Problem-solving
Timeline
Dog Walker
On Call Pets
06.2023 - 07.2024
Security Officer
Securitas
11.2022 - 06.2023
Crew Member
Dunkin' Donuts
04.2019 - 01.2020
Junior Analyst
Massachusetts Institute of Technology
06.2015 - 09.2015
Housemen/ Front Desk
Harvard Square Hotel
Associate of Arts - Health Science management
Fisher College
High School Diploma -
CRLS(Cambridge Rindge And Latin)
BBA - Management
Bunker Hill Community College
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