Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LNGG
Timeline
Generic
ORLANDA GONCALVES

ORLANDA GONCALVES

North Bergen,NJ

Summary

I seek a position where I can utilize my considerable operations and business skills to make a meaningful contribution to the growth and profitability of a company by exceeding expectations and objectives.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation. Business processes and customer service best practices.

Overview

33
33
years of professional experience
1
1
Certification

Work History

AIR EXPORT SENIOR COORDINATOR

DB Schenker, Newark, NJ (formerly Bax Global)
01.2007 - Current
  • Company Overview: A Global Transportation Organization $7 Billion Dollars in Annual Sales


  • Handle US AIR EXPORT COMPETENCY CENTER NEAR MIDDLE EAST, AFRICA, TURKEY NMEA DESK AND OPERATIONS SPECIALISTS.
  • Handling freight to all other continents
  • Responsible for operations and routing of freight.
  • Answer over 100 emails a day both from customers and colleagues overseas.
  • Providing assistance with documentation needed to different countries in the Middle East.
  • Legalization of docs and attested by chamber of commerce.
  • Data entry and billing.
  • Airline rate negotiations for Bids on accounts.
  • Able to make decisions without supervision.
  • Problem solving
  • Processing of Masters, House airway bills and airline bookings.
  • Accommodate customers to their requests and keep customer satisfied.
  • Claim Processing.
  • Exceptionally well organized and people skills.
  • Maintain a positive relationship with outside company vendors.
  • Communicate with other branch management personnel.
  • Trainee new hires.
  • Safety committee. Keeping employees in a safe environment.

Domestic Customer Service Representative

BAX GLOBAL, Newark NJ
01.2000 - 12.2006
  • Routing of outbound domestic freight.
  • Responsible for AGFA Division of Bayer, Teterboro, NJ providing a report on daily basis with the latest updates on account.
  • Communicated directly with customers on any rate needs, taking shipment orders, and tracking shipments.
  • Received complaints from customers and helped with a resolution before escalating to the Manager.

Customer Service Representative

A/I PLASTICS
01.1992 - 02.1999
  • Taking orders on the phone and send sample design's approval to customers before having material printed.
  • Customers such as: Macys, Lord and Taylor, Sears, Mandee's fashion store, US Army "with logo, Be all You Can Be."
  • Flexographic plates involved with cylinder roll print.

Education

High School Diploma - Business

East Side High School
Newark, NJ
01.1991

Skills

  • Excellent communication and experienced multi-tasking skills
  • Computer Skills: Microsoft office suite, Word, Excel Procars, Tango Proficient in Portuguese and Spanish
  • Excellent time management skills, critical thinker, able to provide culturally competent, efficient assistance in fast paced environment
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • Attention to detail
  • Adaptability and flexibility
  • Staff training

Accomplishments

  • Achieved great results by assisting and completing the development of NMEA Middle east desk with accuracy and efficiency.

Certification

  • Licensed Teaching Aid Assistant.
  • During Covid-19 Pandemic. Decided to take my interests further.
  • 2020/2021 Attended Power Astral Ana Macieira Academy in Portugal via Zoom with certification. Certified Astrologer and Interpreter of the Universe with Karmic Natal Chart Reading.
  • 2022 Course Karma. Alexandra Solnado Academy in Portugal via Zoom with Certification.

LNGG

Proficient in Portuguese and Spanish.

Timeline

AIR EXPORT SENIOR COORDINATOR

DB Schenker, Newark, NJ (formerly Bax Global)
01.2007 - Current

Domestic Customer Service Representative

BAX GLOBAL, Newark NJ
01.2000 - 12.2006

Customer Service Representative

A/I PLASTICS
01.1992 - 02.1999

High School Diploma - Business

East Side High School

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ORLANDA GONCALVES