Ron Louie Rivera
North Bergen,NJ
Summary
Dynamic hotelier with extensive experience in hotel operations. Proactive and goal oriented with excellent time management and problem-solving skills. Proven track record in enhancing productivity and efficiency. Known for reliability and adaptability with swift capacity to learn and apply new skills. Resourceful and value the importance of team collaboration. Willingness to take on additional responsibilities to meet team goals and gather new skills in pursuit of career goals
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staff Accountant
HEI Hotels & Resorts - Renaissance New York Times Square Hotel
02.2024 - Current
- Manage three different accounting functions such as General Cashier, Accounts Payable and Accounts Receivable and improved the processes to increase productivity and efficiency.
- Played a key role in passing the internal and external audits during the first year of transition.
- Contributed highly and participate during month end processes, P&L review and annual budget.
Night Auditor /Guest Service Representative
Marriott International - Renaissance New York Times Square Hotel
06.2022 - 02.2024
- Serve as the Manager-On-Duty during the overnight shift overseeing hotel operations while providing excellent guest satisfaction.
- Implemented improvements on the overnight checklist prior and during transition to boost efficiency and productivity.
- Hotel Association of New York City - 2023 Big Apple Stars Awards Program: Guest Facing Nominee
Front Office Manager
Claremont Companies - Courtyard by Marriott Manhattan/SoHo
05.2021 - 01.2022
- Managed every aspect of the Front Office operations and handled payroll, daily, weekly, and monthly financial checklists
- Review work and operational procedures to determine ways to improve performance, safety, and service.
- Scheduled staff appropriately to meet business demand from the Front Office, Housekeeping and Engineering department for maximum quality and efficient services at minimum expense.
Guest Service Representative /Night Auditor /Bistro Attendant
Marriott International - Courtyard by Marriott Manhattan/SoHo
08.2011 - 05.2021
- Educated in various departments after accomplishing mentorship training.
- Consistently selected to train new team members on entire hotel operations.
- Contributed highly for achieving numerous Outstanding Service Awards for the hotel from 2011 to 2020.
Bus Person /Food and Beverage Waiter
Highgate Holdings - Park Central Hotel NYC - Cityhouse Restaurant
07.2010 - 09.2010
- Monitored dining environment, addressing guest needs to maintain satisfaction levels.
- Implemented process improvements, reducing wait times for food delivery during busy shifts.
- Maintained organized service stations, optimizing workflow efficiency during peak hours.
Education
Bachelor of Science - Hotel, Restaurant And Institution Management
De La Salle - College of St. Benilde
Manila, Philippines10-2008
Skills
- Accounts, bank & statement reconciliation
- Accounts payable & receivable management
- Auditing and analytical research
- Cash management
- Chargeback management
- Customer service & relations
- Data & document recordkeeping management
- Microsoft office
- Month-end closing
- Payroll processing
- P&L analysis
- Team collaboration
Certification
- Certified in Food Protection under the New York City Department of Health and Mental Hygiene
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Staff Accountant
HEI Hotels & Resorts - Renaissance New York Times Square Hotel
02.2024 - Current
Night Auditor /Guest Service Representative
Marriott International - Renaissance New York Times Square Hotel
06.2022 - 02.2024
Front Office Manager
Claremont Companies - Courtyard by Marriott Manhattan/SoHo
05.2021 - 01.2022
Guest Service Representative /Night Auditor /Bistro Attendant
Marriott International - Courtyard by Marriott Manhattan/SoHo
08.2011 - 05.2021
Bus Person /Food and Beverage Waiter
Highgate Holdings - Park Central Hotel NYC - Cityhouse Restaurant
07.2010 - 09.2010
Bachelor of Science - Hotel, Restaurant And Institution Management
De La Salle - College of St. Benilde
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