Microsoft Office
Orlanda Wells
Knoxville,TN
Summary
Dynamic professional with expertise in task management and organizational leadership. Proven ability to deliver exceptional project results and enhance team performance through effective leadership and time management skills. Proficient in Microsoft Office and skilled in data analysis to drive strategic improvements and support client success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Lead Associate
Home Depot
Knoxville, TN
03.2023 - 06.2025
- Guided team members to deliver exceptional customer service while upholding company standards.
- Trained and mentored new associates on customer engagement, conflict resolution, and product knowledge.
- Monitored sales floor operations to maintain efficient workflow and a safe environment.
- Developed comprehensive reports and curated targeted lists for senior management presentations.
Career Coach
Emerald Youth Foundation
Knoxville, TN
02.2020 - 03.2025
- Delivered personalized counseling to guide students in exploring post-secondary pathways based on strengths and interests.
- Managed annual caseload of over 30 students, providing ongoing guidance and social-emotional support during transitions.
- Connected students with institutional and community resources to enhance support systems.
- Facilitated life enrichment by assisting clients with career training and resource applications.
- Maintained a comprehensive database of supporting documents, test scores, and historical information.
Leadership Staff
Overcoming Believers Church
Knoxville, TN
01.2020 - 03.2023
- Collaborated with Executive Leadership Team to establish and assess auxiliary teams' effectiveness.
- Executed ministry purchases and leadership strategies with Director of Finance and volunteers.
- Analyzed demographic data to identify target audience, enhancing outreach impact.
- Maintained detailed documentation of SWOT analysis, growth strategies, and outcomes for future reference.
- Proposed modifications to project plans to align with strategic goals.
Production Lead
JTEKT Automotive
Vonore, TN
07.2011 - 02.2020
- Coordinated staffing levels, production orders, and inventory procurement to meet operational demands. Analyzed budgets and managed time-sensitive deadlines to ensure production goals were met on schedule.
- Successfully managed a team of 15 to 30 employees, ensuring tasks were completed efficiently and in accordance with company policies and standards.
- Guided and coached new hires while assigning tasks to enhance team performance. Conducted regular performance appraisals to assess individual progress and identify areas for improvement.
- Executed and coordinated employee training to meet quality requirements.
Education
Associate of Science - Business Administration
01.2026
Bachelor of Arts - Ministry
01.2020
Skills
- Staff Development
- Case Management
- Microsoft Office Proficiency
- Public Speaking
- Organizational Leadership
Affiliations
Introduction Knoxville, Class of 2021
Certification
- Red Cross First Aid/CPR/AED, Adults and Children
- Commercial Driver License, Passenger and Air Brake Endorsement
- Youth Mental Health First Aid
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Collaborated with a team of 30 in the development of BMW Steering.
Software
CRM Software
Timeline
Customer Service Lead Associate - Home Depot
03.2023 - 06.2025
Career Coach - Emerald Youth Foundation
02.2020 - 03.2025
Leadership Staff - Overcoming Believers Church
01.2020 - 03.2023
Production Lead - JTEKT Automotive
07.2011 - 02.2020
Pellissippi State Community College - Associate of Science, Business Administration
New Life Bible College - Bachelor of Arts, Ministry
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