Overview
Work History
Education
Skills
Languages
Timeline
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Orlando Aguilar

Pittsburg,CA

Overview

6
6
years of professional experience

Work History

Personal Banker

Minerva Compliance Services
09.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Manage high-risk cannabis accounts from onboarding through ongoing compliance review and customer support.
  • Specialize in onboarding and servicing high-risk cannabis business accounts, ensuring compliance with internal and regulatory requirements.
  • Schedule and conduct introductory calls with new and prospective clients to guide them through the account opening process.
  • Collect, review, and process required business documentation, including licenses, ownership records, and financial reports.
  • Provide in-house, responsive support via email and phone to resolve client inquiries, update account details, and troubleshoot issues.
  • Monitor accounts for NSF activity, rejected transactions, and compliance triggers; escalate issues as necessary.

Account Specialist

Summit Bank
07.2023 - Current
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Processed daily customer transactions with accuracy, including deposits, withdrawals, and payments.
  • Informed customers about available banking products and services; referred clients interested in new business accounts to the Universal Banker for specialized assistance
  • Contacted customers with Non-Sufficient Funds (NSF) or rejected items to provide timely resolution options and maintain account standing.
  • Maintained cash drawer within compliance standards and supported branch operations during audits.

Team Leader

Jack in the Box
06.2019 - 07.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

Associate of Arts - Accounting

Diablo Valley College
Pleasant Hill, CA
12-2025

Skills

  • Relationship building
  • Customer service
  • Cash handling
  • Account monitoring
  • Microsoft Office; Word, Excel, Outlook
  • Spanish fluency
  • Teamwork
  • Reliability

Languages

Spanish
English

Timeline

Personal Banker

Minerva Compliance Services
09.2024 - Current

Account Specialist

Summit Bank
07.2023 - Current

Team Leader

Jack in the Box
06.2019 - 07.2023

Associate of Arts - Accounting

Diablo Valley College

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Orlando Aguilar