Orlando Betancourt
Kissimmee
Overview
12
12
years of professional experience
Work History
Intergrated Solutions Manager
AT&T
03.2023 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Optimized workflows by evaluating current systems and identifying potential bottlenecks or inefficiencies within processes.
- Increased client satisfaction by implementing integrated solutions tailored to their specific needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
Associate Manager
Under Armour
02.2022 - 03.2023
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
Integrated Solutions Consultant
AT&T
03.2017 - 01.2022
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Serviced existing accounts on regular basis to maximize revenue.
Territory Sales Manager
Precise Wellness Solutions Inc.
01.2016 - 03.2020
- Established successful account relationships by building rapport and maintaining consistent communication.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
Assistant Retail Store Manager
Nike
05.2012 - 02.2017
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Assisted in budget planning, expense tracking, and financial reporting to optimize store performance.
- Drove operational efficiency through regular audits of systems, processes and performance metrics.
Education
Bachelor of Science - General Studies
Valencia College
Orlando, FLSkills
- Fluent Spanish Speaker
- Microsoft Office
- Work Planning and Prioritization
- Goal Setting
- Administration and Reporting
- Business Development
Timeline
Intergrated Solutions Manager
AT&T
03.2023 - Current
Associate Manager
Under Armour
02.2022 - 03.2023
Integrated Solutions Consultant
AT&T
03.2017 - 01.2022
Territory Sales Manager
Precise Wellness Solutions Inc.
01.2016 - 03.2020
Assistant Retail Store Manager
Nike
05.2012 - 02.2017
Bachelor of Science - General Studies
Valencia College
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