Orlando B. Martinez
Santa Fe,NM
Overview
26
26
years of professional experience
Work History
Loan Operations/Loan Servicing Specialist
Century Bank
Santa Fe, NM
08.2025 - 08.2026
- Servicing of all bank owned loans, which entails booking new loans, loan payments, loan payoffs, construction loan draws, and release of liens for paid loans which include, personal, consumer, commercial and premium financed loans.
- I was responsible for appraisal orders and reviews for all residential and commercial loans.
- Responsible for release of collateral liens for, mortgage, commercial real estate liens, credit line, UCC, assignment of rents.
Credit Department Specialist
Century Bank
Santa Fe, NM
11.2018 - 08.2025
- Collections of Consumer and Commercial loans.
- Prepare reports for the BOD meetings and Quarterly exception report.
- Request Appraisal for clients requesting financing from Century Bank.
- Review appraisals for quality and assurance accuracy.
Assistant Branch Manager
Century Bank
Santa Fe, NM
09.2018 - 11.2018
- Assist the Branch Manager in the daily operation of staff, prepare work schedule, daily bank balancing, staff meetings, customer care/concerns, and control security video process as directed by policy and upper management.
- Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards.
- Work closely with manager to motivate staff to achieve retail and individual sales goals.
- Manage the office in the absence of the Branch Manager.
- Conduct training for new hires.
- Provide bank products and services to a diverse customer base.
- Complete other tasks as assigned by the manager as needed to include, but not limited to, opening/closing the branch.
Teller Supervisor
Century Bank
Santa Fe, NM
02.2014 - 09.2014
- Overall supervision of the Teller line which consists of 4 Tellers.
- Monthly teller audits, teller over and shorts report and cash items.
- Balance cashier's checks and money order logs.
- Recommend merits and disciplinary action if necessary.
- Assist CSR's when needed (new accounts, customer service, Etc.).
Customer Service Representative
Century Bank
Santa Fe, NM
03.2007 - 02.2007
- Customer service, new accounts, consumer loans, resolve customer's problems and complaints.
- Assist tellers with customers as needed.
- Refer bank products and services to existing and new customers.
- Provide excellent customer service.
Teller Supervisor/Operations
First National Bank of Santa Fe
Santa Fe, NM
05.2003 - 02.2005
- Overall operations of the branch.
- Monthly teller audits, teller over and shorts report, cash items and bond report.
- Balance cashier's checks and money order logs.
- Audit alarms and security cameras weekly.
- Supervise Tellers, recommend merits and disciplinary action if necessary.
- Assist on the platform when needed (new accounts, customer service, Etc.).
Research & Adjustments Clerk
First National Bank of Santa Fe
Santa Fe, NM
05.2002 - 05.2003
- Research customer's deposits, and adjust accounts as needed.
- Verification on all large incoming checks.
- Clear all incoming and outgoing cash letters for the Federal Reserve and other financial institutions.
Merchant Teller
First National Bank of Santa Fe
Santa Fe, NM
06.2001 - 05.2002
- Processing merchant deposit and change orders.
- Buy and sell cash from other tellers.
- Assist in balancing vault and processing ATM transactions.
- Refer products to better serve new and existing customers.
- Provide great customer service in a fast paced environment.
Teller
Century Bank
Santa Fe, NM
07.2000 - 06.2001
- Accepting customers' deposits, checks and payments.
- Cross sell bank products and services.
- Assist in balancing the ATM weekly.
- Order cash for the branch.
- Provide excellent customer service.
Timeline
Loan Operations/Loan Servicing Specialist
Century Bank
08.2025 - 08.2026
Credit Department Specialist
Century Bank
11.2018 - 08.2025
Assistant Branch Manager
Century Bank
09.2018 - 11.2018
Teller Supervisor
Century Bank
02.2014 - 09.2014
Customer Service Representative
Century Bank
03.2007 - 02.2007
Teller Supervisor/Operations
First National Bank of Santa Fe
05.2003 - 02.2005
Research & Adjustments Clerk
First National Bank of Santa Fe
05.2002 - 05.2003
Merchant Teller
First National Bank of Santa Fe
06.2001 - 05.2002
Teller
Century Bank
07.2000 - 06.2001