Jennifer Pollitt
San Antonio,TX
Summary
To obtain a position that allows me to utilize my current skills while at the same time acquiring new ones to advance my career.
Developed critical thinking and problem-solving skills in fast-paced financial environment, looking to transition into new field. Expertise in client communication and data analysis, ensuring accurate and timely service. Seeking opportunities to leverage these abilities to drive success in new industry.
Adaptable and solution-focused, with knack for navigating complex processes and delivering exceptional service. Understanding of loan servicing procedures and proficient in data management and client communication. Committed to enhancing efficiency and client satisfaction through diligent and responsive service.
Professional with strong background in servicing and client management, prepared to excel in specialist role. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in managing accounts, resolving issues efficiently, and delivering high-quality service. Known for reliability, problem-solving abilities, and proactive approach in fast-paced environments.
Qualified Servicing Specialist with proven ability to manage and enhance loan servicing processes. Successfully facilitated loan modifications and handled complex servicing issues, ensuring compliance and customer satisfaction. Demonstrated proficiency in problem-solving and customer relationship management.
Overview
10
10
years of professional experience
Work History
Loan Operations Servicing Specialist II
Partners Bank aka Prosperity Bank
Castle Hills, TX
06.2021 - Current
- Loan operations to include
- Document preparation
- Doc review before booking
- Booking of all closed loan types
- QA-verifying all loan input
- Processing loan payments
- Perform Collateral releases and securing of collateral.
- This position is responsible for providing loan operations support for a variety of functions including commercial mortgages, working capital lines of credit, acquisition financing, equipment financing, owner-occupied real estate loans, construction financing, letters of credit, and consumer loans. This position always ensures excellent internal and external client relations at all times.
Mortgage Loan Processor Assistant
Express Lending
Lake Forest, CA
10.2020 - 04.2021
- Worked directly with Loan Officer(s) and Sr. Loan Processor on new loan applications
- Verification of all financial documentation provided by borrowers.
- Setting loan up and filing documents in appropriate buckets to prepare for processing in Encompass software.
- Open Escrow, Order payoffs, mortgagee clause updates, verification of employment, fraud guard, appraisals, etc.
- Work with Sr. Processor all the way through the Underwriting process to ensure timely funding of our files.
Production Supervisor I
Kirkhill, Inc.
05.2016 - 04.2020
- Reduced past dues from 2.6 million to 400k in 6 months in small line and reduced past dues in Goodrich cell from 130k to 17k in 8 months.
- Maintains workflow by monitoring steps of the process, setting processing variables, monitoring personnel resources, implementing cost reductions, developing reporting procedures and systems, initiating and fostering a spirit of cooperation within and between departments.
- Completes production plan by scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, reporting results of the processing flow on shift production summaries.
- Maintains quality service by establishing and enforcing organization standards.
- Ensure operation of equipment by calling for repairs, evaluating new equipment and techniques.
- Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions and responding to requests.
- Maintains a safe work environment by educating and directing personnel on the use of all control points, equipment and resources, maintaining compliance with established policies and procedures.
- Resolves personnel problems by analyzing data, investigating issues, identifying solutions, and recommending action.
Education
GED -
Irvine Valley College
Skills
- Great people skills and very upbeat outgoing personality
- Impressive written, verbal and interpersonal communication skills
- Excellent time management and ability to handle multiple jobs at once
- Capable of working well independently or in a team environment
- Passion for perfection, competition, and exceeding expectations
- Industry expertise
- Problem resolution
- Cross-functional coordination
Languages
Spanish
Limited Working
Timeline
Loan Operations Servicing Specialist II
Partners Bank aka Prosperity Bank
06.2021 - Current
Mortgage Loan Processor Assistant
Express Lending
10.2020 - 04.2021
Production Supervisor I
Kirkhill, Inc.
05.2016 - 04.2020
GED -
Irvine Valley College