Denise Brown
Limington,NM
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
36
36
years of professional experience
4
4
Certifications
Work History
Loan Servicing Specialist II
Norway Savings Bank
07.2019 - Current
- Managed loan servicing operations, ensuring compliance with regulatory standards and company policies.
- Monitor daily reports for compliance issues.
- Board new loans to core system (98.7% accuracy rate).
- Peer edit co-workers data entry to ensure data integrity.
- Monitor paid loan files ensuring collateral gets released within regulatory guidelines.
- Create, review and update department procedures.
Various Roles
TD Bank
10.1989 - 07.2019
- Worked as a teller, customer service representative, assistant manager, portfolio manager, and small business lender.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Two time President Club award for $20,000,000 in mortgage and consumer loan volume.
Education
Lean Six Sigma Green Belt
University of Southern Maine
Portland, Maine, ME11.2024
Verbal Communication
Dale Carnegie
South Portland, ME12.2013
Project Management Certificate
University of Southern Maine
Portland, Maine, ME2011
Banking
American Institute For Banking
Virginia Beach, VAHigh School Diploma -
Gorham High School
Gorham, ME06.1984
Skills
- Outlook Expert
- Skilled in Excel
- Expert in MS Word
- Expert Customer Assistance and Phone Skills
- Skilled in Data Entry/Analysis
- Skilled Keyboarder (50-54 WPM)
- Team Management Expertise
- Portfolio Management
- Project Management
- Risk analysis
Accomplishments
- Created "CLOSE" Commercial Loan Operating Support Environment with my team to improve our efficiency and gain reporting tools.
- Established a workflow to renew loans as Portfolio Manager to reduce manual labor.
- Saved approximately 25 hours from a paid loan process thus reducing overtime.
Certification
- Lean Six Sigma Green Belt Certified - USM, Portland, ME
- Project Management Certificate - USM, Portland, ME
- Supervisory Skills Certificate - ABA
- General Banking Diploma - ABA
- Gorham High School Graduate - Gorham, ME
Timeline
Loan Servicing Specialist II
Norway Savings Bank
07.2019 - Current
Various Roles
TD Bank
10.1989 - 07.2019
Lean Six Sigma Green Belt
University of Southern Maine
Verbal Communication
Dale Carnegie
Project Management Certificate
University of Southern Maine
Banking
American Institute For Banking
High School Diploma -
Gorham High School