Hardworking and passionate job seeker with strong organizational skills eager to secure sales specialist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Loan Servicing Specialist II
Pacific Premier Bank
03.2023 - Current
Ensure positive total customer experience
Develop strong customer relationships and meeting goals.
Enhanced customer satisfaction through timely resolution of loan servicing issues.
Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.
Assisted in the development of new lending products to better serve customer needs and preferences.
Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
Loan Servicing Specialist I
Pacific Premier Bank
02.2022 - 02.2023
Process monetary and non-monetary transactions that impact the loan portfolio (payments/payoffs)
Boarding new loans and modifications for different loan types
Assist in conducting research to address loan problems and issues
Request files for document follow up as needed
Part-time
Pacific Premier Bank
08.2021 - 01.2022
Tracked reports from Lereta regarding delinquency reports
Updated status into Horizon UDF with tax information.
Collaborated with team members on special projects to achieve company goals while maintaining high levels of confidentiality.
Intern
Pacific Premier Bank
06.2021 - Current
Worked on projects that were focused on collateral releases and tax tracking
Pulled and reviewed tax delinquency reports.
Cook Shift Leader
WISE GUYS PIZZERIA
03.2018 - 08.2021
Worked in and helped manage kitchen staff
Kitchen staff and I worked together as a team to complete all the food orders on time
SVP Retail Banking Market Manager PNW & Central CA at Pacific Premier Bank (Formerly Opus Bank)SVP Retail Banking Market Manager PNW & Central CA at Pacific Premier Bank (Formerly Opus Bank)