ORLANDO BOJORQUEZ
Beaumont
Summary
In continuous pursuit to challenge myself at every level of leadership to be the best in everything I do and provide superior team development and support. I strongly believe in always working towards improvement in all my endeavors. My goal is to deliver market-leading customer service experience, create a program that exhibits business excellence and financial return through a quality-oriented culture with day-to-day application of QDM in a safety-first environment that promotes, values, and encourages safe work behaviors and safety recognition.
Overview
22
22
years of professional experience
Work History
Senior Manager
FedEx Ground
08.2021 - Current
- Successfully Transitioned into Senior Manager role 3 Months into FY21 and quickly learned to Plan, organize, staff, direct and control the day-to-day operations for ARCI at an elevated level to meet new market demands all while managing through a global pandemic. I have also developed strategic plans for peak and contingency needs that meet local demands closely aligned with customer expectations. Additionally, I have developed internal/external business relationships to help fortify cross functional impact, learned how to budget allocated dues for my facility and continuously drive corporate initiatives and values within my team members. Lastly, all major Business indicators such as Operational Certifications, BCSA, SQI, Priority Metrics, Turnover/Retention efforts and most importantly our Safety performance has improved under my leadership Utilizing Quality Driven Management (QDM). ARCI is currently great standing for short-term and long-term future of this facility.
Assistant Senior Manager
FedEx Ground
08.2019 - 08.2021
- Overseeing and developing all components over my different roles in management allowed for me to come into ZARC/910 and help drive positive change, develop talent, be an integral part of rebuilding ZARC/910 facility into a winner and lay a foundation for continued success into future. I have successfully leveraged all my experience in this role to establish winning processes with in Linehaul, Pick and Delivery and IB/OB departments that has ZARC poised to win Station of the year in FY21. Responsibilities included, skill development, recognition and rewards, performance management, staff productivity, hiring 95% of ZARC Personnel. Managed employee relations issues as needed while safeguarding training compliance for staff. Drove collaboration with HR team to help improve employee turnover. Provided annual performance evaluations and held quality Gaining Ground discussions with staff to review service levels and performance as well as to obtain operational excellence. Assisted with developing and managing of the department budgets collaborating with FMM. Managed through corporate initiative roll outs, communications, developed improvement strategies, and monitored careful implementations within the staff to ensure alignment was met successfully. Verified that the facility is within compliance with business controls and oversaw the development of action plans to address GAPS found during BCSA audit. I have promoted a safe work culture through directly overseeing safety committees, training, created a PH R&R system and verifying that all safety concerns are addressed real-time. Also, assisted in the establishment of customer service standards for all accounts and communicate these standards to all personnel. Competent in applying Quality Driven Management principles to promote continuous improvement. Introduced Spot board management to ZARC/910 P&D and have successfully reduced inefficiencies and in the same arena help build and create more capacity that paid dividends during FY21 “SUPER PEAK” running business demands amid a worldwide pandemic therefore delivering the Purple Promise for LAMR.
P&D/Linehaul Manager
FedEx Ground
07.2016 - 07.2019
- Initially began role of P&D Manager in Linehaul overseeing day to day operations. Collaborated with OB team and Service Providers to ensure proper implementation of load plans, over-flow matrix utilization and timely dispatch performance successfully met network cut times. Partnered closely with OB Sort Managers and helped re-engineer Docks to better serve operational needs and effectively reduce sort downtime. Initiative helped reduce partials dispatches altogether during FY17 Yielding OB of the Year for team and in the process saving thousands of dollars for FedEx. Successfully leveraged Operating Agreement to build strong business relationships ensuring LIB service was met to customer’s expectation. Oversaw bottom 5 LIB 99.2% performing service providers at start of FY17 fiscal year and by year’s end became Top 5 LIB 99.7% performing service providers for ZANA/928 through daily engagement, reinvigorated communication lines and in the process protected FedEx Ground’s ever evolving business model.
Sort Manager
FedEx Ground
10.2013 - 07.2016
- Liable for the successful day-to-day operations of the ZCRS Outbound. As a Sort Manager I have worn many hats such as Coach, Mentor, Engineer, and Motivator. Through daily use of the present meeting and engagement of my managers ZCRS Outbound has been able to turn the corner for the better. FY15 efforts brought ZCRS Outbound its fourth Outbound of the year in the last five years. ZCRS Outbound also won safest dock of the year in FY15. Consistent engagement and accountability of our people has been the key in my success as Sort manager. In my promotion into Sort Manager role that successfully launched QSNV/3915 facility opening during FY14 PEAK with 106% Productivity enforcing strategic operational plans followed by collaborative execution.
Operations Manager
FedEx Ground
01.2009 - 10.2013
- Responsible for running all phases of operations and following that all operational procedures are met timely to ensure safe and efficient movement of our packages with the goal to meet customer requirements and service schedules. FY13 efforts have resulted in our outbound operation to win a third consecutive Outbound of the Year in the western region. I am also responsible for setting schedules in accordance to volume availability and approving hours daily to ensure governance is met on local and federal levels regarding wage and hour laws. Also responsible for communicating all safety messages and daily productivity goals to ensure the sort is running in accordance with our company’s quality and service standards.
Package Handler
FedEx Ground
09.2004 - 12.2008
- Responsible for giving my manager 99.9 scanning, 99.6 accuracy and the best lip loads ever seen. I received many QRP’S for excellent scanning, accuracy, and best loads. I was able to gain my sort manager’s trust and learn to oversee, help support managers on IB team. Successfully lead van line 1 with no DNA’S or Misloads consistently above goal during FY08. My work ethic and results achieved helped me get promoted to part-time Ops Manager in 2009 and in my first year achieved IB of the Year sort for LAMR.
Education
Fire Technology - Emergency Medical Technician Studies
East Los Angeles College
Monterey Park, CA02-2007
Business Management Studies, Fire Science Technology Certification
Los Angeles Harbor College
Wilmington, CA06-2006
High School Diploma -
San Pedro High School
San Pedro, CA06-2003
Skills
- Talent Acquisition
- Staff Development
- Team Building
- Project Oversight
- Operations management
- Strategic planning
- Operational logistics expertise
- Data analysis
- Market analysis
- Cost analysis
- Cross-functional team coordination
- 7 – Day Operational Planning
- CA Wage & Hour laws
- Microsoft Office proficiency
- Team collaboration
- Team motivation
- Group leadership
- Workplace Mediation
- Engagement trends
- Data-driven decisions
- Excellent time management
- Trailer management systems
Accomplishments
- LAMR SAFETY & PSP AWARD JUNE FY21
- FY21 PEAK BRAVO ZULU AWARD - Above and Beyond IDST HUB Support
- TEAM LEAD FY21 LAMR PRODUCTIVITY BONUS PROGRAM
- FY18 BRAVO ZULU AWARD - Managed perfect DCRT ZANA/928
- LAMR OB OF THE YEAR FY17 ZANA/928
- LAMR STATION OF THE YEAR FY17 ZANA/928
- LAMR OB OF THE YEAR FY15 (CRSN)
- LAMR SORT MANAGER OF THE YEAR FY15
- CRSN/905 SORT MANAGER OF THE YEAR FY15
- LAMR TEAM LEAD SAFETY-SUB TEAM YARD SAFETY F15
- FY15 PEAK SAFEST DOCK (CRSN/905)
- LAMR VALUES AWARD FY13-INNOVATION
- LAMR OB OPS MANAGER OF THE YEAR AWARD FY12 (CRSN/905)
- LAMR OB OF THE YEAR FY12 (CRSN/905)
- LAMR OB OF THE YEAR FY11 (CRSN/905)
- AIDED FRMT/943 STATION FY12
- AIDED BURB/915 STATION GRAND OPENING FY13
- PURPLE PROMISE AWARD FY16 CRSN/905
- LAMR IB OF THE YEAR (CRSN/905)
- West Region Excellence in LH Station Effectiveness FY20
- LAMR Community Service Award FY21 ARCI/910
- West Region Excellence in LH Station Effectiveness FY21
- LAMR Excellence in trailer Pick up Coordination FY21 ARCI/910
- LAMR IB OF THE YEAR FY21 ARCI/910
- LAMR BEST OVERALL SAFETY FY22 ARCI/910
- LAMR OB OF THE YEAR FY21 ARCI/910
- LAMR OB OF THE YEAR FY22 ARCI/910
- West Region Community Service Award FY22
- LAMR Peak Award- St Bernard FY22
- LAMR Peak Award- BEST Peak Plan Execution
- LAMR OB OF THE YEAR FY13 (CRSN/905)
- LAMR QAT LEAD TLS FY13-FY14
- VARIOUS BRAVO ZULU AWARDS FY10, FY11, FY12, FY13
- LAMR Facility of the Year FY25
- LAMR Facility of the Year FY26
Languages
Spanish
Native or Bilingual
Timeline
Senior Manager
FedEx Ground
08.2021 - Current
Assistant Senior Manager
FedEx Ground
08.2019 - 08.2021
P&D/Linehaul Manager
FedEx Ground
07.2016 - 07.2019
Sort Manager
FedEx Ground
10.2013 - 07.2016
Operations Manager
FedEx Ground
01.2009 - 10.2013
Package Handler
FedEx Ground
09.2004 - 12.2008
Business Management Studies, Fire Science Technology Certification
Los Angeles Harbor College
Fire Technology - Emergency Medical Technician Studies
East Los Angeles College
High School Diploma -
San Pedro High School