Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Orlando Falcon

Chicago,IL

Summary

Detail-oriented Sales/Collection Manager skilled at analyzing, standards and market conditions. Offering 13 years of collections expertise experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling day to day operations. Experienced sales and collection manager with over 15 years of experience in collections. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

KOP Collection Services, LLC

Sales Manager/Collection Manager
Chicago, IL
01.2019 - Current
  • Work cross-functionally in sales to negotiate all new and potential clients. Negotiate rates based on a contingency agreement, secure contracts with clients via DocuSign. Maintain business relationships and communication with all clients. Cold call leads for potential new clients to maintain effective operations.
  • Referred delinquent accounts to collections department or outside resources.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Developed strategies to expedite payments and customer resolutions.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Negotiated settlements and payment terms with customers.

VanRu

Team Lead
Chicago , IL
09.2017 - 01.2019
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Directed and supervised team of 32 engaged in coaching and training development.

FMS Investment Corp

Debt Resolution Specialist
Schaumburg, IL
04.2011 - 08.2017
  • Subcontractor for the US Dept of Education. Handled federal defaulted student loans. Handled common disputes for student borrowers. Qualified every student borrower into a repayment option based on their current situation, educated student borrowers of potential tax offsets, and the possibility of administrative wage garnishments. Skip tracing for location information. Work multiple dialer campaigns. FDCPA and HIPAA compliant.
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

Cosmopolitan Preparatory School
Chicago, IL
06.1999

Skills

  • Proactive and Focused
  • Problem Anticipation and Resolution
  • Microsoft Word
  • Excel
  • Windows 10
  • Outlook
  • Sales Support
  • Management of Financial Resources
  • Business Relationship Management
  • Operational Reporting
  • Compliance Assessments
  • Employee Training Oversight
  • Sales Proficiency
  • Intuit QuickBooks
  • Latitude Systems
  • FACS Systems
  • Advantage Systems
  • Fastdata Systems
  • TLO, IDI, Accurint skip tracing

Languages

English
Spanish

Timeline

KOP Collection Services, LLC

Sales Manager/Collection Manager
01.2019 - Current

VanRu

Team Lead
09.2017 - 01.2019

FMS Investment Corp

Debt Resolution Specialist
04.2011 - 08.2017

High School Diploma -

Cosmopolitan Preparatory School

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