Lucia Mateiu
WINTERPARK,FL
Summary
Motivated Professional experienced in delivering exceptional customer service and managing multiple tasks in fast-paced environments. Achieved positive customer experiences through strong interpersonal skills and effective time management. Focused on contributing to team success and supporting organizational growth by quickly adapting to new challenges.
Overview
3
3
Languages
2
2
years of post-secondary education
27
27
years of professional experience
Work History
A&A restoration services llc
Self employed, business owner
Orlando, Florida
01.2017 - Current
- Opened water restoration and mold remediation business in 2017, achieving rapid success. I started the process of closing it down after my fiancé passed away. I am pretty much finished with that business. It was an incredible experience which allowed me to propel myself financially and learn how to run another successful business. Fostered strong sense of pride and accomplishment through successful business operations in a short timeframe. Attributed business success to experience with Signet and development of customer service skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Jewelry Store Manager
Signet Jewelers
Orlando, Florida
06.2007 - 06.2019
- Greeted customers in Signet Jewelers showroom with personalized service.
- Greeted customers and provided exceptional customer service.
- Presented bridal, fashion, and gift jewelry product knowledge.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Suggested credit applications and jewelry protection plans.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed sales transactions using point-of-sale registers.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained inventory counts and organized backroom stock.
- Conducted inventories on a regular basis to track stock levels.
- Supported opening and closing duties for Signet Jewelers store.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise displays on sales floor and showcases.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Tracked sales performance metrics to identify trends in market place.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Sales Associate
Signet Jewelers
Detroit, Michigan
11.1999 - 06.2007
- I was one of the top sales associate and had incredible standards
- Greeted customers in Signet Jewelers showroom with personalized service.
- Presented bridal, fashion, and gift jewelry product knowledge.
- Processed sales transactions using point-of-sale registers.
- Suggested credit applications and jewelry protection plans.
- Arranged merchandise displays on sales floor and showcases.
- Assisted customers with repair intake and special orders.
- Maintained inventory counts and organized backroom stock.
- Supported opening and closing duties for Signet Jewelers store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
International Business
Wayne State University
Detroit, MI 08.1999 - 06.2001
Chadsey High School
Detroit, MichiganSkills
Motivated Professional experienced in delivering exceptional customer service and managing multiple tasks in fast-paced environments Achieved positive customer experiences through strong interpersonal skills and effective time management Focused on contributing to team success and supporting organizational growth by quickly adapting to new challenges
Languages
English
Full Professional
Romanian
Native/ Bilingual
Spanish
Professional
Accomplishments
- Working for Signet I want numerous trips overseas and I was able to enjoy and treat family members to incredible experiences because of my hard work and consistent success
Timeline
A&A restoration services llc
Self employed, business owner
01.2017 - Current
Jewelry Store Manager
Signet Jewelers
06.2007 - 06.2019
Sales Associate
Signet Jewelers
11.1999 - 06.2007
International Business
Wayne State University
08.1999 - 06.2001
Chadsey High School