Orlando Franklin
Highland Mills,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Armed Security Supervisor
7Secure LLC
03.2022 - Current
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Responded quickly to incidents and assessed active situations for security concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Performed security investigations and reported findings to client management.
- Trained security workers on site-specified procedures.
Armed Security Guard
Global Security Services/Deluca Associates, Inc
01.2021 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
Armed Security Guard
LEAD Security Group Inc
02.2021 - 10.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Inspected packages, bags, and deliveries entering facility to minimize risk to personnel.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Monitored all doors and windows of facility to prevent entry of unauthorized individuals.
Security Officer/Protective Security Officer
FJC/Allied Universal Security Services
04.2015 - 02.2020
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
Security Officer
Base One Security Patrol LLC
01.2014 - 01.2015
- Regulated vehicle and pedestrian traffic onto building grounds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Interacted assertively but non-confrontationally with personnel and general public.
Security Officer
US Security Associates Inc
06.2013 - 05.2014
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
Port Authority Of New York And New Jersey
01.2011 - 05.2011
- • Observed activity at various posts in area and reported any unusual activities to supervisor.
- • Performed routine monitoring and reporting duties. Reported malfunctions of equipment that may impact security or wellbeing of th facility.
- • Verified pedestrian and vehicle authorization for access through assigned post
- • Monitored CCTV and other equipment; reported irregularities as observed
- • Interacted with traveling public, Port Authority facilities and outside agencies staff with courtesy and professions
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
IT Operations Specialist
MFS Investment Services Inc
11.2007 - 07.2009
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Operated computer and peripheral equipment ensuring that function properly.
- Performed, restored, monitored and restarted backups using NetBackup, Backup Exec, and TMS software.
- Monitored and supported Network activity (Lan/Wan), VPN, RAS, Web, and intrusion detection.
- Processed all nightly production and manage scheduled jobs.
- Switched necessary auxiliary equipment into or out of the system.
- Reviewed error messages and make corrections during operation or refer problems.
- Maintained operating records.
- Performed test run new or modified programs and assist in modifying systems or programs.
- Documented and tracked problems using the Remedy problem tracking software.
Customer Research Associate I
MFS Investment Services Inc
08.2001 - 11.2007
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed exhaustive research into using databases, physical records, and digital resources.
- Gathered and organized information for research purposes.
- Record and track all requests for service received either through phone, email, or work management system.
- Update and maintain daily and weekly activity reports.
- Develop and design reports, utilizing Microsoft Excel, Access, and PowerPoint.
- Responsible for division purchasing functions.
- Coordinate, supervise and delegate work accordingly to overtime staff.
- Generate year-end statements via microfilm and computer system.
- Research and process requests for internal departments.
- Contact outside vendors on daily basis.
Senior Record Retention Specialist
MFS Investment Services Inc
10.1995 - 08.2001
- Calculated shareholders cost basis for tax purposes.
- Processed applications verify that legal requirements have been met.
- Performed maintenance operations on selected shareholder accounts.
- Worked extensively with TA2000 NT, AWD, DST and Info Pac systems.
- Reviewed workflow to ensure timely receipt.
- Assisted with development of company's Intranet site.
- Followed all company policies and procedures to deliver quality work.
Education
GED -
Roxbury Community College
Roxbury, MA05.1990
Associate of Science - Network And System Administration
Bunker Hill Community College
Charlestown, MA06.2003
Skills
- Tactical Operations
- De-Escalation Techniques
- Detail Oriented
- Risk Analysis
- Computer Skills
- Report Writing
- Microsoft Access
- System Testing
- System Integration
- Microsoft Excel
- Operations Management
- Microsoft SharePoint
- Oracle database
Timeline
Armed Security Supervisor
7Secure LLC
03.2022 - Current
Armed Security Guard
LEAD Security Group Inc
02.2021 - 10.2023
Armed Security Guard
Global Security Services/Deluca Associates, Inc
01.2021 - Current
Security Officer/Protective Security Officer
FJC/Allied Universal Security Services
04.2015 - 02.2020
Security Officer
Base One Security Patrol LLC
01.2014 - 01.2015
Security Officer
US Security Associates Inc
06.2013 - 05.2014
Security Officer
Port Authority Of New York And New Jersey
01.2011 - 05.2011
IT Operations Specialist
MFS Investment Services Inc
11.2007 - 07.2009
Customer Research Associate I
MFS Investment Services Inc
08.2001 - 11.2007
Senior Record Retention Specialist
MFS Investment Services Inc
10.1995 - 08.2001
GED -
Roxbury Community College
Associate of Science - Network And System Administration
Bunker Hill Community College
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