Orlando Guerrero

• I supervised the daily operations of the sales team, including customer service, product knowledge, and marketing initiatives, intervened in challenging customer situations to achieve quick resolutions, mentored employees in managing sales and complex issues, maintained inventory accuracy, and planned floor merchandising to enhance customer appeal.

• In my role as a stock associate at the Armani Exchange Outlet, I managed incoming merchandise, processed it in our system for sale, and maintained organization in both the front of the store and the stock room. This experience taught me to effectively follow detailed instructions, arrange store displays, handle new inventory, and process customer transactions.

In my position as a dishwasher at Chartwells, my responsibilities included washing dishes after patrons finished their meals. Additionally, I assisted my coworkers in cleaning the restaurant at the end of each day, focusing on both shared areas and my assigned section. Through this role, I gained valuable experience in working efficiently in a high-speed setting and beoming efficient in multitasking.

• While employed at Chili's, I managed all online and telephone food orders, ensuring accuracy and timely delivery. Welcoming customers upon their arrival, I handled order preparation and ensured correct delivery. Additionally, I fulfilled cashier duties, reconciled the cash drawer at the end of each shift. As my tenure progressed, I took on the responsibility of training new to-go staff members. Working at Chili's taught me effective communication skills with both customers and colleagues, as well as how to cater attentively to customer needs.