ORLANDO HENRY
436 SW 15th Ave Miami
Summary
Results focused administrative hospitality professional offering proven experience, excellent client service and communication skills. Cultivates positive work environment focused on teamwork while driving organizational goal achievement.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hotel Colonnade, Autograph Collection
Coral Gables
10.2024 - Current
- Greet guests and complete the registration process using Lightspeed to locate and input guest information.
- Verify payment information and post applicable room charges.
- Grow memorable moments of guest experiences by introducing all amenities offered at the hotel.
- Ability to communicate, diffuse situations, and promote staff success in a professional manner.
Front Desk Clerk
Hyatt Centric Brickell
Miami
02.2024 - 10.2024
- Professionally assist guests in all aspects and hotel experience.
- Locate guest reservation using Opera PMS.
- Post appropriate charges and collect payments for reservations.
- Communicate and recommend hotel and area attractions.
- Positively liason and communicate with all hotel staff members
Accounting Clerk
PSM Facility Solutions
Miami
10.2023 - 02.2024
- Process job order quotes and invoices using QuickBooks.
- Assign account entries listing materials, labor, costs and overhead.
- Generate payments to subcontractor and supplier accounts.
- Prepare company payroll assigning accounts by project and region.
Dockmaster's Administrative Assistant
Grove Harbour Marina
Miami
11.2021 - 09.2023
- Main contact for inquires, administrative processing, and concierge.
- Prepared and executed vessel contracts using Docusign.
- Performed verification of insurance due diligence coverage.
- Generated invoicing using BoatCloud Marina Management.
- Organized vessel logistics, scheduling and maintenance service.
Education
Marketing and Public Relations Specialist -
Georgia Military College
Valdosta, Georgia07.2017
Graduated with Honors -
Lowndes High School
Valdosta, Georgia05.2016
Skills
- Microsoft Office 365
- Lightspeed
- GXP (Guest Empower)
- Island (Guest communication)
- Opera PMS
- QuickBooks
- Paychex
- ADP
- BoatCloud Marine Management
- DocuSign
Awards
- Google 5-Star reviews, dozens of guest mentions by name.
- Hyatt Employee of the Month, 05/01/24
Languages
- English - Verbal & Written
- Spanish - Verbal & Written
Timeline
Front Desk Agent
Hotel Colonnade, Autograph Collection
10.2024 - Current
Front Desk Clerk
Hyatt Centric Brickell
02.2024 - 10.2024
Accounting Clerk
PSM Facility Solutions
10.2023 - 02.2024
Dockmaster's Administrative Assistant
Grove Harbour Marina
11.2021 - 09.2023
Marketing and Public Relations Specialist -
Georgia Military College
Graduated with Honors -
Lowndes High School