Hi, I’m
Andromeda Newsome
Front Desk Agent
North Bergen,NJ
Summary
Motivated Receptionist and Customer service representative with 7 years of success in Hospitality industry. Skilled at managing fast-paced front desk operations, administrative support and sales. Energetic and reputable individual. Expert skills in Utilize Colleague Advantage; Opera; Citrix Workplace and Quore. Sales-oriented and committed to client service.
Overview
8
years of professional experience
Work History
Hyatt Place HotelSecaucus, New Jersey
Front Desk Agent
04.2022 - Current
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisting customers by responding to questions about services, amenities and local attractions.
- Performed and handled payment processing duties and provided customers with receipts and proper bills.
- Managing phone calls and correspondence (e-mail, letters, packages etc.).
- Correcting guest issues professionally with knowledgeable and friendly service.
- Working with room service, housekeeping, maintenance and security to meet all guest needs.
- Coordinating with sales team to manage group bookings over 20 people.
- Booking room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Applying discounts, noted special requests and updated reservations based on communications with customers.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
TargetNew York, NY
Sales Floor Representative
11.2021 - 04.2022
Job overview
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted over 50 customers per day, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
The Palm West RestaurantNew York City, NY
Lead Hostess
10.2015 - 10.2021
Job overview
- Checking in over 250 guests per seating with arrival and out on departure.
- Anticipating and addressing guests' needs and resolving their problems and complaints.
- Handling cash and card payments; Posting charges to appropriate guests take out orders.
- Collaborating and communicating with other internal departments.
- Answering and redirecting over 60 phone calls per day to appropriate department.
- Lead Hostess with taking reservations and responsible for the training of new hostesses.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Answered customer questions about hours, seating, and menu information.
Education
Cathedral City High School, New York City, NY
High School Diploma
06.2017
Skills
- Microsoft Office 365 (Word, Outlook)
- Customer Assistance
- Setting Reservations; Scheduling Appointments; Guest Registration
- Complex Problem-Solving
- Bank Deposits
- Front Desk Operations
- Preparing Memos; Mail Handling; Organizational skills
- Meeting Scheduling; Multi-Line Telephone Systems; Call Forwarding; Telephone Etiquette
- Hospitality Service; Conflict Management
- Reservations; Resy OS, Open Table
- Customer service expertise
- Office equipment operations
- Problem solving; Data entry
Timeline
Front Desk Agent
Hyatt Place Hotel
04.2022 - Current
Sales Floor Representative
Target
11.2021 - 04.2022
Lead Hostess
The Palm West Restaurant
10.2015 - 10.2021
Cathedral City High School
High School Diploma
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