Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Kartobi

Stockbridge,GA

Summary

Detail-oriented and adaptable accounting professional with strong analytical skills and hands-on experience with budgeting, financial reporting, and interdepartmental data coordination. Proficient in Oracle and Microsoft 365, with 75% completion of a Bachelor’s in Accounting. Committed to leveraging a background in technical support and research environments to deliver high-accuracy results in accounting operations.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
01.2024 - 11.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Monitored hotel's budget and financial records.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Trained new staff members in customer service techniques and hotel operations.

Front Desk Agent

Staybridge Suites Hotel
05.2023 - 12.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.

Front Desk Agent

Holiday Inn
01.2023 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Library Technical Assistant

Georgia State University Library
11.2021 - 10.2022
  • Managed high volumes of interlibrary loan (ILL) transactions using ILLiad and Galileo systems.
  • Scanned and processed academic journal articles and books for lending across institutions.
  • Provided training and support for student assistants in resource tracking and system navigation.

Library Technical Assistant

Georgia Southern University Library
11.2019 - 07.2021
  • Processed and fulfilled interlibrary loan requests for students and faculty using ILLiad and Galileo.
  • Researched academic materials through specialized databases with a focus on accuracy and timeliness.
  • Maintained detailed records of transactions, improving departmental efficiency.

Education

Bachelor of Business - Accounting

Western Governors University
Salt Lake City, UT
07.2026

Bachelor of Arts - Writing

Georgia Southern University
Statesboro, GA
12.2018

Skills

  • ERP: Oracle; ILLiad; Galileo
  • MS Office 365: Excel, Word, Access, PowerPoint, Outlook
  • Automated telephone systems
  • Guest amenities
  • Safety and security procedures
  • Registration processing

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites
01.2024 - 11.2024

Front Desk Agent

Staybridge Suites Hotel
05.2023 - 12.2023

Front Desk Agent

Holiday Inn
01.2023 - 05.2023

Library Technical Assistant

Georgia State University Library
11.2021 - 10.2022

Library Technical Assistant

Georgia Southern University Library
11.2019 - 07.2021

Bachelor of Arts - Writing

Georgia Southern University

Bachelor of Business - Accounting

Western Governors University

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