Orlando Jamal Gibson
Flint
Summary
Driven Business Marketing student with hands-on experience in customer engagement, sales operations support, and data-informed decision making. Skilled at collaborating with teams to analyze performance trends, identify opportunities, and improve the customer experience. Adaptable problem solver with strong communication abilities and a commitment to learning dealership and field sales operations within the automotive industry. Entrepreneurial industry leader with strong record of success in building and managing successful startups. Born to lead, connect and create lasting impact with forward-thinking approach and solid business acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate & Bookkeeper
The Home Depot
06.2021 - Current
- Partner with store leadership to review daily sales activity and customer purchasing behaviors to support operational decision making.
- Gather and examine point-of-sale data to identify trends that influence product movement and customer demand.
- Support Sales Operations functions including financial reconciliation, reporting accuracy, and adherence to established procedures.
- Engage directly with customers to understand needs, preferences, and pain points-providing feedback that improves service delivery.
- Assist with execution of in-store promotions and merchandising initiatives that drive customer engagement and revenue.
- Train and support new associates on sales processes, customer interaction standards, and operational tools.
- Exercise independent judgment to resolve customer concerns and recommend practical solutions to leadership.
Founder & Operator
Residential Services Business
01.2022 - 09.2022
- Developed customer acquisition strategies through local outreach and digital engagement, building repeat clientele.
- Collected customer feedback to refine service quality and strengthen satisfaction and retention.
- Tracked revenue and service performance to guide pricing and scheduling decisions.
- Managed client relationships from initial contact through service delivery and follow-up.
Education
Bachelor of Science - Marketing
University of Michigan-Flint
05.2026
Skills
- Sales Performance Awareness
- Communication & Presentations
- CRM/POS Systems
- Visionary leadership
- Data Collection & Basic Analysis
- Problem Solving & Decision Making
- Initiative & Adaptability
- Customer & Dealer-Focused Mindset
- Cross-Functional Collaboration
- Microsoft Excel & Reporting
- Problem-solving
- Goal oriented
Certification
- General Motors Skilled Trades Apprenticeship Readiness Certificate — June 2025
Timeline
Founder & Operator
Residential Services Business
01.2022 - 09.2022
Sales Associate & Bookkeeper
The Home Depot
06.2021 - Current
Bachelor of Science - Marketing
University of Michigan-Flint
LEADERSHIP EXPERIENCE
Dean's List - University of Michigan- Flint School of Management Student Organizations, Community Service & Youth Engagement Podcast Co-Host discussing leadership, marketplace trends, and personal growth
General motors certificate of Completion for skilled trades apprenticeship readiness certificate
- Completed online training covering manufacturing fundamentals, safety protocols, and skilled trades concepts.