Orlando Lopez
Raleigh,NC
Summary
Authorized to work in the US for any employer Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Providing Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Remote)
C&G Services
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Arise Platform
01.2021 - 01.2022
- Provided contact center services from home by answering technical questions about the company's products and services.
- Collected payments, set up payment arrangements, updated credit card, debit card, and check information.
- Helped clients with troubleshooting and sending signals to restore services when necessary.
- Assisted old and new customers with setting up tech appointments and promoted new product options.
General Labor Worker
Goldsboro Millen
10.2019 - Current
- Loading and unloading hogs with a paddle and cutting board
- Transferring of hogs to local farms
- Suiting up with proper protective wear
Maintenance Worker
Johnston Court Apartments
01.2018 - 09.2019
- Responsible for proper upkeep of properties grass
- Fulfilling daily work orders ranging from painting, plumbing, and electrical
- Completed daily paperwork
Auto Body Mechanic
C&G Services
01.2018 - 02.2019
- Washed and detailed interior and exterior of cars
- Water sanded and painted cars
- Fixed car dents and other autobody repairs
Equipment Operator
Whitehurst Paving Co
04.2016 - 12.2017
- Operating construction equipment on highways and various roadways
- Used spreader to spread asphalt on highways
- Operated front end loader/ roader
General Laborer
Atlantic Resources Inc
12.2015 - 03.2016
- Assembled and disassembled equipment
- Used scissor lift and jack
- Cleaned work sites
Protection Specialist
Kanseek Services
02.2015 - 11.2015
- Inspected fire extinguishers
- Refilled and labelled fire extinguishers
- Traveled to multiple establishments for inspections
Construction Worker
Dames & Dames Roofing
01.2014 - 01.2015
- Installed shingles and vinyl siding
- Cleaned up debris from work
Education
North Duplin High School
Mount Olive, NCSkills
- Critical Thinking
- Reading Comprehension
- Active Learning
- Refund Processing
- Complex Problem-Solving
- Time Management
- Microsoft Word
- Data Collection and Entry
- Customer Relationship Management
- Good hand-eye coordination
- Receiving Support
- Efficient written and verbal skills
Timeline
Customer Service Representative (Remote)
C&G Services
01.2022 - Current
Customer Service Representative
Arise Platform
01.2021 - 01.2022
General Labor Worker
Goldsboro Millen
10.2019 - Current
Maintenance Worker
Johnston Court Apartments
01.2018 - 09.2019
Auto Body Mechanic
C&G Services
01.2018 - 02.2019
Equipment Operator
Whitehurst Paving Co
04.2016 - 12.2017
General Laborer
Atlantic Resources Inc
12.2015 - 03.2016
Protection Specialist
Kanseek Services
02.2015 - 11.2015
Construction Worker
Dames & Dames Roofing
01.2014 - 01.2015
North Duplin High School
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