Orlando Lopez
Fort Worth,TX
Summary
Led efforts to address new challenges with a focus on adaptability and a strong work ethic. Oversaw customer service operations by implementing effective multitasking and time management strategies. Enhanced customer satisfaction through dedicated and attentive service delivery.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Cook Children's Home Health
Fort Worth, TX
02.2024 - Current
- Coordinated communication between healthcare providers and patients to ensure seamless information flow.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Input order information into system and updated customer accounts to document and track customer orders.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Evaluated and processed medical necessity documentation for timely approvals.
- Collaborated with healthcare providers to clarify patient information and expedite authorizations.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Optimized turnaround times for prior authorization requests, collaborating closely with physicians and clinical staff to expedite necessary treatments.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented tracking system for prior authorization requests to monitor progress.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Assisted coworkers with translation on orders, ensuring accuracy.
- Help with spanish language-speaking patients with questions regarding orders.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked effectively in fast-paced environments.
UBER DRIVER
Uber
Fort Worth, TX
10.2023 - Current
- Identified needs of customers promptly and efficiently.
- Greeted customers and provided assistance with luggage.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
- Ensured vehicle was clean and in proper working order before each shift.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Reported any mechanical problems or needed repairs to supervisor immediately.
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
Dasher
DoorDash
Fort Worth, TX
08.2022 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Maintained an organized, clean and safe vehicle at all times.
- Adhered to company policies and procedures when delivering food orders.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Took initiative in resolving customer complaints in a professional manner.
- Ensured proper handling of food items throughout the entire delivery process.
- Utilized GPS navigation tools for efficient route planning between multiple deliveries.
- Performed pre-trip vehicle inspections on a daily basis including checking fluids, tire pressure, brakes, lights.
- Maintained accurate records of delivered items as well as customer feedback and ratings.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Complied with local traffic laws while driving between pick-up locations and drop-off points.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Assisted customers with placing their orders over the phone if needed.
- Regularly cleaned and sanitized vehicle interior surfaces such as door handles, steering wheel, after each shift.
- Delivered fresh food to customers across local area.
- Analyzed customer address to determine best route for timely delivery.
- Offered customers information about restaurant menu items or special promotions.
Equipment & Supplies
Cornerstone Staffing, Inc. Temporary Contract Position
Fort Worth, TX
09.2023 - 02.2024
- Developed and implemented policies, procedures, and systems to ensure efficient management of supplies.
- Ensured that all orders were accurately fulfilled according to established timelines.
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Directed investigations to verify and resolve customer or shipper complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Shipping and Receiving Clerk
Atkore
Weatherford, TX
03.2021 - 09.2023
- Utilized scanning equipment for picking, packing and shipping orders.
- Completed paperwork related to order picking tasks accurately and promptly.
- Provided assistance in maintaining a clean working environment within the warehouse.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Processed customer orders accurately and efficiently.
Education
BILLING AND CODING -
DeVry University
Villa Park, ILHigh School Diploma -
Mineral Wells High School
Mineral Wells, TX06.2009
Skills
- Organization
- Analytical
- Relationship Building
- Excellent Communication
- Google Drive
- Problem Resolution
- Analytical Thinking
- Microsoft Word
- Customer Service
- Teamwork and Collaboration
- Product Inspections
- Order Fulfillment
- Shipping and Receiving
- Product Inspection
- Warehouse Safety
- Order Filling
- Shipment Receiving
- Inventory Tracking
- Product Organization
- RF Scanning Devices
- Customer Relationships
- Friendly, Positive Attitude
- Multitasking
- Microsoft Office
- Insurance verification
- Office administration
- Healthcare industry
- Customer service
- Patient documentation
- Patient registration
- Patient flow management
- Critical thinking skills
- HIPAA protocol adherence
- Calm and effective under pressure
- Insurance authorizations
- Resolving problems
Languages
Spanish
Professional
Education and Training
true,other,other
Timeline
Patient Coordinator
Cook Children's Home Health
02.2024 - Current
UBER DRIVER
Uber
10.2023 - Current
Equipment & Supplies
Cornerstone Staffing, Inc. Temporary Contract Position
09.2023 - 02.2024
Dasher
DoorDash
08.2022 - Current
Shipping and Receiving Clerk
Atkore
03.2021 - 09.2023
BILLING AND CODING -
DeVry University
High School Diploma -
Mineral Wells High School