Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orlando Murray

San Diego,CA

Summary

Highly skilled Billing Specialist with background in managing complex billing systems, sales and and IT support . Previous roles in operations, production management, organizational development and team building within diverse industries.

Overview

10
10
years of professional experience

Work History

Sales Agent

Spectrum
San Diego
11.2022 - Current
  • Developed relationships with customers by providing excellent customer service.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.

Billing Specialist

GEICO, Government Employees Insurance
Poway, California
12.2021 - 09.2022
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Answered customer inquiries regarding billings, payments, account status.

Operations Supervisor

Amazon
San Diego, CA
12.2018 - 11.2021
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Analyzed data related to production, distribution, quality control, inventory levels.

Dispatcher

Amazon
San Diego
09.2016 - 12.2018
  • Monitored analytic data to ensure proper communication between personnel in the field and dispatch warehouse
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Delivery Courier

Amazon
San Diego
05.2015 - 08.2016
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.

Education

High school -

Patrick Henry
06-2012

Skills

  • Team management
  • Billing systems and software
  • Coding proficiency
  • Data entry proficiency
  • Employee relations and conflict resolution
  • Troubleshooting and problem solving
  • Administrative support specialist
  • QuickBooks proficient
  • Software troubleshooting
  • Microsoft Excel certified

Timeline

Sales Agent

Spectrum
11.2022 - Current

Billing Specialist

GEICO, Government Employees Insurance
12.2021 - 09.2022

Operations Supervisor

Amazon
12.2018 - 11.2021

Dispatcher

Amazon
09.2016 - 12.2018

Delivery Courier

Amazon
05.2015 - 08.2016

High school -

Patrick Henry
Orlando Murray