Orlando Ortigoza
San Antonio
Summary
Highly skilled Air Traffic Control Specialist with the FAA, recognized for outstanding performance and leadership in high-pressure environments. Expert in problem-solving and effective communication, adept at equipment operation and safety compliance. Proven ability to train teams and adapt swiftly to new challenges, ensuring efficient and safe service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Air Traffic Control Specialist
Federal Aviation Administration
San Antonio
01.2018 - 04.2025
- Active member and leader of the tower team.
- Problem-solving, critical thinking, and quick decision-making skills.
- Effective communication, active listening, and coordination skills.
- Quick to adapt to any situation, new equipment, or changing procedures.
- Ability to prioritize in order to provide safe, efficient service.
- Ability to remain calm and collected during high-volume and complex situations.
- Part of a team that introduced new equipment and instructed the facility on how to use the equipment.
- Spatial awareness and attention to detail.
- Certified on-the-job instructor.
- Relays pertinent information in a timely manner.
- Award at KLAF for outstanding work as a newly certified controller
Line Service Technician
Signature Flight Support
Palatine
06.2016 - 12.2017
- Provided exceptional customer service to patrons in line service operations.
- Active listening skills.
- High sense of responsibility and safety while handling aircraft and fuel trucks.
- Mechanical aptitude
- Ability to work efficiently in harsh weather conditions.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
- Communicated with pilots, ATC, and ground personnel to ensure efficient movement of aircraft and passengers.
- Provided assistance to passengers and pilots, both inside the terminal building and onboard the plane.
- Ensured proper handling of hazardous materials used for aircraft servicing.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Aviation
The Ohio State University
Columbus, OH05.2016
Skills
- Problem solving
- Critical thinking
- Effective communication
- Team leadership
- Situational awareness
- Equipment operation
- Customer service
- Safety compliance
- Instructional training
- Reliability
- Judgment and decision making
- Advanced computer skills
- Conflict resolution
- Time management
- Regulatory compliance
- Adaptability and flexibility
- Data interpretation
- Multitasking
- Professionalism
- Mathematical reasoning
- Radar and computer usage
Volunteer Experience
Columbus Literacy Council, Tutor, Enhanced communication and teaching skills, Strengthened training skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Tower Operator
Accomplishments
- Multiple Time Off Awards for exceptional work in the FAA
References
References available upon request.
Timeline
Air Traffic Control Specialist
Federal Aviation Administration
01.2018 - 04.2025
Line Service Technician
Signature Flight Support
06.2016 - 12.2017
Bachelor of Science - Aviation
The Ohio State University
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