Orlando Salinas
Harlingen
Summary
Compassionate and empathetic individual seeking an entry-level position in substance abuse counseling. Strong listening and communication skills with a genuine passion for helping others through recovery and personal growth. Able to build supportive relationships, maintain confidentiality, and work effectively in a team environment. Eager to share and learn counseling techniques and contribute to a positive, client-focused treatment facility.
Overview
7
7
years of professional experience
Work History
Sales Team Leader
Academy Sports and Outdoors
Harlingen
09.2023 - Current
- Developed and implemented strategies to increase sales performance.
- Coordinated daily team meetings to align on sales goals and refine strategies.
- Monitored daily sales activities and delivered actionable feedback to enhance team performance.
- Trained new employees on sales techniques and product knowledge.
- Collaborated with marketing to promote seasonal sales events effectively.
- Implemented visual merchandising standards to improve store presentation.
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
Fulfillment Associate
Home Depot
Harlingen
11.2022 - 09.2023
- Processed customer orders to ensure timely fulfillment and delivery.
- Operated warehouse equipment to move products safely and effectively.
- Collaborated with team members to ensure smooth workflow in the fulfillment center.
- Assisted customers with product inquiries and order status updates to enhance customer satisfaction.
- Filled orders according to defined standards using standard picking system.
- Communicated with other departments on order status updates to maintain operational flow.
Sales Associate
Lowe's Home Improvement
Harlingen
02.2021 - 10.2022
- Guided customers in product selection and home improvement solutions to enhance their shopping experience.
- Addressed customer inquiries and complaints to maintain high satisfaction levels.
- Coordinated with team members to consistently meet daily sales goals.
- Demonstrated product features and benefits to customers effectively.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Call Center Representative
Advanced Call Center Technologies LLC
Harlingen
11.2020 - 01.2021
- Managed high-volume inbound calls to assist customers with inquiries.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Documented call details accurately in the customer management system.
- Collaborated with team members to improve service delivery processes.
- Maintained a professional demeanor while handling challenging situations.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Offered resolutions to de-escalate calls and solve customer issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Assistant Golf Professional
Rancho Viejo Resort & Country Club
Rancho Viejo
06.2019 - 03.2020
- Assisted in daily golf operations and member services at the country club.
- Coordinated golf tournaments and events for members and guests.
- Provided instruction to players on golf techniques and etiquette.
- Collaborated with team members to enhance member experience on the course.
- Supported marketing efforts through social media engagement and promotions.
- Prepared reports detailing revenue generated from activities at the facility.
- Improved motivation of younger team members and boosted competition results.
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Developed marketing strategies to increase membership base.
Education
Bachelor of Science - Psychology
University Texas of The Rio Grande Valley
Brownsville, Tx05-2026
High School Diploma -
Santa Rosa ISD
Santa Rosa, TX05-1999
Skills
- Sales strategy
- Team leadership
- Project management
- Effective communication
- Problem-solving
- Conflict resolution
- Problem resolution
- Teamwork and collaboration
- Substance abuse education
- Recovery support services
- 12-step programs
- Addiction recovery
- Coping strategies
- Relapse prevention
- Data entry
Affiliations
- Peer Volunteer, Origins Texas Recovery Center, South Padre Island, Tx 2016-Present
- Volunteer, Alcoholics Anonymous 27th District, Harlingen, Tx 2016-Present
- Volunteer, Smart Recovery USA, 2024-Present
Timeline
Sales Team Leader
Academy Sports and Outdoors
09.2023 - Current
Fulfillment Associate
Home Depot
11.2022 - 09.2023
Sales Associate
Lowe's Home Improvement
02.2021 - 10.2022
Call Center Representative
Advanced Call Center Technologies LLC
11.2020 - 01.2021
Assistant Golf Professional
Rancho Viejo Resort & Country Club
06.2019 - 03.2020
Bachelor of Science - Psychology
University Texas of The Rio Grande Valley
High School Diploma -
Santa Rosa ISD