Orlando Smiley
New Orleans,LA
Summary
Proven leader in parking management and customer satisfaction, adept at enhancing operational efficiency and staff training. At Windsor Court Hotel, spearheaded initiatives that significantly improved guest experience and safety compliance. Expert in valet software proficiency and fostering positive guest relations, contributing to increased loyalty and operational excellence.
Overview
7
7
years of professional experience
Work History
Valet Parking Manager
Windsor Court Hotel
New Orleans, LA
11.2022 - Current
- Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
- Monitored inventory levels of essential supplies to prevent shortages or delays in service provision.
- Maintained a safe and secure parking environment by enforcing strict adherence to safety policies and procedures.
- Collaborated with hotel management to ensure seamless guest experiences during special events and peak hours.
Valet Attendant
Parking Management Services of America
New Orleans, LA
02.2018 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
Sales Associate Specialist
CVS Pharmacy
New Orleans, LA
07.2017 - 07.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Civil Engineering Technology
University of New Orleans
New Orleans, LASkills
- Customer Satisfaction
- Operational Efficiency
- Parking Management
- Incident Reporting
- Policy Enforcement
- Valet Software Proficiency
- Operational procedures
- Staff Training
Timeline
Valet Parking Manager
Windsor Court Hotel
11.2022 - Current
Valet Attendant
Parking Management Services of America
02.2018 - Current
Sales Associate Specialist
CVS Pharmacy
07.2017 - 07.2020
Civil Engineering Technology
University of New Orleans