Orlando Smith

• Launch 3 new Amazon fulfillment centers and 6 peaks.
• Conducted comprehensive daily inventory management using RFID scanning technology, performing critical audits including trailer, AP hold, GAT, and wash audits to ensure accurate tracking of vendor deliveries and site inventory control.
• Maintained seamless communication with vendors and site leadership through targeted email and chat interactions, resolving discrepancies by generating auction tickets and supporting departmental operational efficiency.
• Executed diverse logistical responsibilities including manual material handling with pallet jack and PIT truck, performing weekly PPE and food vending audits, and managing monthly metrics tracking for PPS, PO tags, Apollo, and water cooler compliance.

Problem solve PA

• Trained and led 50+ associates in problem solve path while identifying top performers in roles to support each department roles.
• Drive down of piles decreasing amount from 40K+ during peak to under 4K on a consistent basis which changed the network standard to be from under 10K to under 5K.
• Motivated problem solve team to average 125+ unit per hour at a network standard of 75. Engaged lower performers and drove their standard up to meet the threshold as well.

Process Assistant

• Led the #1 site in pick and singles performance, achieving a remarkable 10% month-over-month increase in operational rate through strategic collaboration and innovative problem-solving techniques.
• Emerged as the RC Sort top leader on the most cost-effective shift in the Southwest IXD region, simultaneously delivering the #1 ETR performance shift at LAS1 with a 4% month-to-month performance improvement in 2022.
• Proactively conducted performance deep-dives to identify and advocate for employment development and cross-training opportunities, while maintaining the highest standards of customer obsession and effectively overseeing peer performance.

• Maintained an exceptional 4.5/5-star passenger rating by consistently delivering professional, courteous transportation services across Southern Nevada.
• Demonstrated strong customer service skills by proactively assisting passengers with luggage, navigation, and creating a comfortable travel experience.
• Prioritized passenger safety and vehicle performance by strictly adhering to Uber's operational standards and maintaining a clean, well-maintained vehicle.

• Implemented Kaizen strategy that simultaneously reduced food waste by 33% and decreased labor inefficiency by 40%, while managing daily operations for a team of 25 personnel.
• Collaborated with General Management to increase gross restaurant revenue while strategically reducing kitchen costs by 8% and generating additional income streams through coordinated private event management.
• Directed comprehensive food service operations through servant leadership, ensuring OSHA compliance, maintaining top-tier customer service quality, and fostering a supportive staff culture through empathetic coaching and performance management.