Summary

Overview

Work History

Education

Skills

Timeline

Orlando Vivone

Des Moines

Summary

Provides exceptional customer service and interaction with a proven track record of providing excellent service and completing jobs with a high level of accuracy. Committed to following safety regulations, adhering to deadlines and working hard to achieve customer satisfaction. Also a reliable individual who possesses a strong knowledge of hand tools, power tools and other equipment required to complete preventive maintenance, troubleshooting and repair tasks.

Overview

years of professional experience

Work History

Hunting Team Lead

Bass Pro Shops

Altoona, IA

08.2025 - 02.2026

I would supervise the daily work of the hunting, optics, and archery departments to ensure work prioritization and quality.
I mentored and coached team members to ensure successful performance.
Delegated tasks to team members according to project requirements and employee strengths.
I would help train staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
Reported staff progress, deficiencies, and training needed to management.
Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
Maintained inventory of firearms and ammunition, ensuring accurate stocking levels.
Developed expertise in firearms and gun safety, demonstrating knowledge to customers.
Maintained current knowledge on all available models of firearms offered in store inventory.
Conducted regular audits of firearms inventory records to detect discrepancies or errors.

Facilities Technician

Aspire Townhomes

West Des Moines, IA

12.2024 - 07.2025

I would help install new equipment as required by management team.
I also conducted regular inspections of building structures and grounds for safety hazards and damage.
Demonstrated strong problem-solving skills in troubleshooting and resolving complex facility issues.
Conducted inspections of buildings and equipment to identify potential safety hazards.
Responded quickly to emergency situations involving power outages or hazardous materials.
Collaborated with vendors to obtain quotes for supplies needed for repair projects or general maintenance activities.
Provided outstanding customer service to clients when responding to inquiries about facility operations or services.
Organized daily workflow efficiently while meeting tight deadlines.
Maintained accurate records of repairs, work orders, preventive maintenance activities, inspections, and other related tasks.
Followed up with customers after completing a job in order to ensure satisfaction.
Operated snowplows and snowblowers to remove snow from sidewalks and parking areas.
Utilized mowers and trimmers to cut lawns and shrubbery.
Collected and separated recycling into proper receptacles.
Checked trash receptacles to empty contents.
Ran light and heavy floor buffers and shampoo machines to clean and maintain flooring.
Dusted furniture, walls and machines.
Cleaned bathrooms and restocked paper supplies.
Locked doors after operating hours to maintain building security and safety.
Swept and mopped floors to remove debris and clean spills.
Arranged and removed tables, chairs and scaffolding to prepare facilities for events.
Cleaned or lubricated shafts, bearings or gears to keep machines and equipment functioning properly.

Meat Department Associate

Costco

West Des Moines, IA

10.2013 - 11.2024

Assisted in the daily operations of the meat department including stocking, cutting, and packaging meat products.
Ensured all products were displayed attractively and met up with company standards.
Organized and stocked shelves with fresh meats, seafood, poultry, and related items according to company standards.
Kept work area clean at all times in accordance with health regulations and department policies.
Inspected meat products prior to sale ensuring they met established standards of quality.
Ensured food safety protocols were followed during all stages of food preparation.

Membership Sales Representative

Costco

West Des Moines, IA

10.2013 - 11.2024

Promoted Costco memberships to potential and existing members, achieving and exceeding sales targets.
Provided exceptional customer service by assisting with membership inquiries, renewals, and upgrades.
Helped educate members on the benefits of membership and promoted special offers.
Helped maintain accurate records of sales and customer interactions.
Collaborated with team members to enhance the overall member experience and drive membership growth.
Demonstrated an ability to work independently as well as part of a larger team environment.
Created innovative strategies to increase membership base and profitability.

Front End Cashier

Costco

West Des Moines, IA

10.2013 - 11.2024

Helped process member transactions with accuracy and efficiency, ensuring a smooth checkout experience.
Would help provide excellent member service, addressing inquiries and resolving any issues or concerns.
I would also assist with membership sign ups and renewals, promoting Costco's membership benefits.
I would also maintain cleanliness and organization of the checkout area.
Handled cash, credit, and debit transactions, balancing the register at the end of each shift.
Helped assist in training new cashiers and provide support to team members as needed.
Verified age for purchase of alcohol and tobacco products in accordance with state laws.
Remained aware of surroundings and secured cash to minimize loss potential.

Gas Station Attendant

Costco

West Des Moines, IA

10.2013 - 11.2024

I gave outstanding member service by assisting members with fuel purchases and inquiries.
I would ensure the gas station was clean, organized, and well stocked at all times.
Monitored fuel dispensers and equipment for proper operation and safety compliance.
Assisted in the training of new attendants and ensured adherence to safety protocols.
Handled card transactions and would shutdown the station when it was my shift to close.
I also addressed member concerns and resolved any issues promptly to ensure a positive experience.
Oversaw fuel delivery process and performed required preparation procedures.
Performed regular maintenance tasks on gas pumps to ensure safe operation.
Assisted members with filling up their vehicles with fuel and ensuring their safety at the gas station.

Facilities Assistant

Iowa Ortho

Des Moines, IA

05.2015 - 09.2023

I performed general upkeep of the warehouse, including cleaning floors, offices, break rooms, and restrooms.
I operated floor scrubbing machinery and restocked supplies as needed.
I would collect cardboard and emptied trash, operated garbage compactors and cardboard bailers.
I would help assist with grounds maintenance, including leaf removal, litter pickup, and general outdoor upkeep.
I responded promptly to spills, hazards, and maintenance issues, reporting concerns to management.
I followed all safety and security protocols to maintain a safe work environment.

Public Safety Officer

Mercy One Medical Center

Des Moines, IA

05.2026 - Current

Monitored entrances and exits to ensure compliance with safety protocols.
Responded promptly to incidents, ensuring swift resolution and reporting.
Collaborated with medical staff to maintain a safe environment for patients and visitors.
Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.

Merchandise Stocker

Walgreens

Des Moines, IA

01.2013 - 10.2013

I would receive new merchandise into the system using barcode scanners.
I would help organize backroom areas including breakage bins and overstock shelves.
Rotated stock according to manufacturer's guidelines.
Developed strong organizational skills in order to properly manage the store's product supply.
Efficiently stocked shelves with merchandise according to store layout plans.
Communicated effectively with management regarding any discrepancies found between physical count and computer record counts.
Accurately counted and recorded merchandise stock levels for inventory control purposes.
Verified pricing accuracy by comparing prices on tags to those listed in computer systems.
Utilized excellent customer service skills when interacting with shoppers and colleagues alike.
Monitored expiration dates on perishable products such as food items.
Transported heavy equipment safely throughout the store floor.
Provided support during peak sales periods by working extended hours as needed.
Assisted customers with product selection and locating hard-to-find items as needed.
Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
Sorted pallets and containers and transported items to sales floor for stocking.
Complied with all company policies and procedures.

Server

Applebees

Des Moines, IA

06.2010 - 01.2013

I would greet and seat guests, providing a warm and welcoming atmosphere.
I took accurate food and drink orders, ensuring special requests and dietary needs were met.
I served food and beverages promptly and accurately, maintaining high standards of quality.
I would handle customer inquiries and resolve any issues to ensure a positive dining experience.
I processed payments and maintained accurate cash register transactions.
I would ensure the dining area was clean, organized, and inviting for guests.
I would also collaborate with team members to ensure smooth service and guest satisfaction.

Education

Associate in Science (A.S.) - Fire and Science

DMACC

Des Moines

High School Diploma - undefined

Abraham Lincoln High School

Des Moines

05.2009

Skills

Drywall repair
Appliance repair
Groundskeeping
Painting
Preventive Maintenance
Workplace safety
Knife handling
Cross-contamination prevention
Food safety compliance
Stock rotation

Customer service
Willing to learn
Positive attitude
Friendly and personable
Heavy lifting
Truck unloading
Strong work ethic
Cash handling
Task prioritization

06.2010 - 01.2013

Associate in Science (A.S.) - Fire and Science

DMACC

High School Diploma - undefined

Abraham Lincoln High School