Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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Orlando D. Fletcher

Orlando D. Fletcher

Winter Haven,Florida

Summary

Graduate with bachelor’s in criminal justice with outstanding leadership skills, proven multitasker, effective communicator, experienced in working with various healthcare benefit claim and verification packages. Extensive background in articulating a review for medical accuracy, completeness, benefit claims while maintaining FDA standards. Quality professional, experienced working with various types of customers in the medical/billing field. Strong technical background knowledge in Benefit Claim Systems, Software, and documentation Tools Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Corrugted

Borden Dairy Company
Winter Haven, FL
12.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Delivery Driver

Jimmy John's Sandwiches
Winter Haven, FL
12.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Machine Operator

Florida's Natural Growers
Lake Wales, FL
08.2022 - 12.2023
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Contributed to reduced waste generation by implementing recycling initiatives within the workspace.

Delivery Driver

FedEx
Davenport, FL
03.2022 - 08.2022
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Filled out load paperwork and DOT-mandated log books.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.

Supervisor

UPS Warehouse
Davenport, FL
08.2021 - 03.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Blending Operator

Campbell’s Soup Factory
Napoleon, OH
2019.06 - 2019.10
  • General Labor Production
  • Sending and receiving correspondence
  • Create and Maintain office files
  • Audit Data Entry
  • 'Managed over 50 customer calls per day.' or, "Increased sales by 10%
  • Established improvement in company performance
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Passionate about learning and committed to continual improvement
  • Excellent communication skills, both verbal and written
  • Paid attention to detail while completing assignments
  • Worked flexible hours across night, weekend and holiday shifts

Cashier

Gate Gas Station
Lake Wales, FL
04.2022 - 08.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Education

High School Diploma -

Southwest Miami Senior High School
Miami, FL
08.2014 - 05.2017

Bachelor of Science - Criminal Justice

Webber International University
Babson Park, FL
08.2017 - 05.2021

Skills

  • Effective Troubleshooting/Problem Solving Skills
  • Technical Writing/ Quality Procedures
  • Compliance
  • HIPAA
  • COMPUTER SKILLS:
  • Team building/Leadership
  • Effective Multitasker
  • Highly organized and detail oriented
  • Data Management
  • Microsoft Office
  • Cisco
  • Greenway Prime Suite
  • Siebel
  • Forklift Operation
  • Order Picking and Processing
  • Shipping and Packaging
  • GPS and Route Planning
  • Time Management
  • Process Payments
  • Safe Driver Training
  • Pallet Jack Operation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Corrugted

Borden Dairy Company
12.2023 - Current

Delivery Driver

Jimmy John's Sandwiches
12.2023 - Current

Machine Operator

Florida's Natural Growers
08.2022 - 12.2023

Cashier

Gate Gas Station
04.2022 - 08.2022

Delivery Driver

FedEx
03.2022 - 08.2022

Supervisor

UPS Warehouse
08.2021 - 03.2022

Blending Operator

Campbell’s Soup Factory
2019.06 - 2019.10

Bachelor of Science - Criminal Justice

Webber International University
08.2017 - 05.2021

High School Diploma -

Southwest Miami Senior High School
08.2014 - 05.2017

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Orlando D. Fletcher