Orlanna Stratford
Charlotte,NC
Summary
Passionate employee motivated to positively impact individuals with knowledgeable and caring support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Litigation Specialist
Allstate Insurance Company
10.2005 - 06.2010
- Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
- Streamlined litigation processes for improved efficiency and cost effectiveness.
- Achieved favorable outcomes in complex cases through meticulous research and analysis.
- Collaborated with legal teams to develop winning strategies for clients in various industries.
- Conducted thorough investigations of claims, gathering critical evidence to support case resolution.
- Negotiated settlements in mediation and arbitration settings, resulting in reduced litigation costs for clients.
- Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
- Ensured compliance with court deadlines by maintaining an organized calendar system for all active cases.
- Coordinated expert witnesses for depositions and trial testimony, ensuring their availability when needed.
- Maintained strict confidentiality of sensitive information, adhering to ethical guidelines established by the legal profession.
- Identified potential risks or weaknesses in cases early on allowing proactive strategizing towards optimal resolution.
- Used document review tools to discover and inspect records.
- Answered telephone and coordinated meetings and conferences.
- Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
Evaluation Consultant
Allstate Insurance Company
01.2001 - 09.2005
- Enhanced client satisfaction by conducting thorough evaluations and providing actionable recommendations for improvement.
- Developed customized evaluation tools, resulting in more targeted assessments and valuable insights for clients.
- Implemented advanced data analysis techniques, leading to a deeper understanding of areas requiring improvement or intervention.
- Streamlined evaluation processes for increased efficiency and accuracy in data collection and analysis.
Casualty Claims Representative
Allstate Insurance Company
01.2000 - 12.2000
- Improved claim resolution efficiency by implementing streamlined processes and coordinating case management.
- Enhanced customer satisfaction with prompt, personalized service in handling casualty claims.
- Conducted thorough investigations for accurate claim assessments and timely settlements.
- Collaborated with legal professionals to ensure compliance with insurance regulations and guidelines.
- Negotiated fair settlements by working closely with policyholders, attorneys, and medical providers.
- Provided exceptional customer service while guiding clients through the claim process from start to finish.
- Consistently met or exceeded performance metrics by efficiently managing caseloads and prioritizing tasks.
Education
No Degree - Medical Claims Examination
Central Piedmont Community College
Charlotte, NC05.2008
Skills
- Legal Research
- Interpersonal Skills
- Litigation Strategy
- Problem Solving
- Critical Thinking
- Attention to Detail
- Ethical Conduct
- Settlement Negotiation
- Administrative Support
- Exceptional Telephone Etiquette
Certification
SCLA
American Educational Institute, Inc.
Timeline
Litigation Specialist
Allstate Insurance Company
10.2005 - 06.2010
Evaluation Consultant
Allstate Insurance Company
01.2001 - 09.2005
Casualty Claims Representative
Allstate Insurance Company
01.2000 - 12.2000
No Degree - Medical Claims Examination
Central Piedmont Community College
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