Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orlena Lutz

Orange,TX

Summary

To obtain employment with a company that has opportunity for longevity and growth. Where my experience and passion for service can be an asset to the team and overall success of the company.


Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

26
26
years of professional experience

Work History

Service Manager/ Advisor

Planet Honda
08.2023 - Current
  • Service Manager/ Advisor - exceeds standards in service sales and gross profit
  • Guest relations, collecting diagnosis from mechanics, communicating vehicle repair needs to the customer and assisting them in deciding on repairs to be made.
  • Ensuring customer satisfaction and building relationships that will produce repeat business and customer loyalty.
  • Maintain a consistent, professional and welcoming demeanor and positive attitude at all times. Exuding compassion and patience with frustrated or overwhelmed guests.

Hair Stylist

Self Employed
01.2001 - Current
  • Color Corrections Specialist, Hair Extensions, Cut and Style

Service and Parts Manager/ Advisor

OMalleys Auto Service
01.1999 - 01.2019
  • Service Manager/ Advisor - exceeds standards in service sales and gross profit
  • Guest relations, collecting diagnosis from mechanics, communicating vehicle repair needs to the customer and assisting them in deciding on repairs to be made.
  • Ensuring customer satisfaction and building relationships that will produce repeat business and customer loyalty.
  • Maintain a consistent, professional and welcoming demeanor and positive attitude at all times. Exuding compassion and patience with frustrated or overwhelmed guests.

Radar Repair Technician

United States Marine Corps
01.2000 - 01.2010
  • Radar Repair Technician -Repair, Maintain and Operate Radar Systems
  • Maintain high level of physical fitness
  • Maintain high level of weapons competency

Education

Advanced Cosmetology License - Cosmetology

Antoine Du Chez Hair Academy
Denver, CO
01.2002

Associates Degree - Radar Repair Technician

United States Marine Corps
29 Palms CA
01.2001

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager/ Advisor

Planet Honda
08.2023 - Current

Hair Stylist

Self Employed
01.2001 - Current

Radar Repair Technician

United States Marine Corps
01.2000 - 01.2010

Service and Parts Manager/ Advisor

OMalleys Auto Service
01.1999 - 01.2019

Advanced Cosmetology License - Cosmetology

Antoine Du Chez Hair Academy

Associates Degree - Radar Repair Technician

United States Marine Corps