Orley W. Francis Jr.
Elmwood Park,NJ
Summary
Operations-focused CDL Class A transportation professional with over 5 years of experience in diverse transport modalities including port, regional transport. Proven track record in leadership, operational compliance, and team coordination. Skilled in scheduling, payroll management, staff training, and problem resolution. Holds all CDL endorsements and a New Jersey SORA Armed Security License, seeking to advance into a management or operations supervisor role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Shuttle CDL A Driver
Ryder System
Moonachie, USA
10.2024 - 08.2025
- Ensured on-time delivery while maintaining strict DOT compliance
- Operated regional doubles freight routes with no-touch freight
- Maintained communication with dispatch regarding delays and route status
- Supported daily operational continuity and team coordination
Class A Port Driver
ProDrivers
Newark, USA
04.2024 - 09.2024
- Transported containers between ports, terminals, and railyards
- Maintained port security and DOT compliance standards
- Assisted peers with yard navigation and procedural guidance
- Ensured accurate documentation and performance metrics
Feeder Driver CDL A Driver
UPS
Saddle Brook, USA
10.2023 - 01.2024
- Operated terminal-to-terminal feeder routes
- Adhered to hub schedules and safety standards during peak operations
- Supported workflow efficiency in high-volume environments
RTD CDL Class A Driver
FedEx Express
Elizabeth, USA
11.2021 - 09.2023
- Performed terminal-to-terminal tractor-trailer operations
- Operated mechanized loading and unloading equipment
- Maintained compliance with DOT, company, and safety policies
- Supported service continuity during peak shipping periods
Service Vehicle Operator
AAA Auto Club Group
Atlanta, USA
08.2020 - 12.2021
- Responded independently to roadside service calls
- Operated flatbeds, wheel lifts, dollies, and service vehicles
- Coordinated with highway patrol and law enforcement
- Documented services electronically and exceeded customer satisfaction goals
Automotive Technician
Park Ave BMW
Hackensack, USA
02.2019 - 12.2019
- Diagnosed and repaired mechanical and electronic vehicle systems
- Conducted inspections, maintenance, and complex repairs
- Communicated technical findings clearly to clients and advisors
Outbound Retention Account Manager
Optimum
Bronx, USA
07.2017 - 07.2018
- Established strong customer relationships, preventing service disconnections and downgrades.
- Educated customers on product benefits during billing and technical inquiries.
- Facilitated cable service retention and upgrades based on customer needs.
- Managed customer accounts, escalating complex issues as necessary.
- Addressed customer complaints professionally, following resolution guidelines.
- Achieved sales and service objectives through effective cross-selling strategies.
- Demonstrated consistent productivity while maintaining performance standards.
- Clarified billing discrepancies, enhancing customer understanding and satisfaction.
Courier
FedEx Express
Bronx, USA
12.2015 - 05.2017
- Cultivated customer connections to enhance service experiences.
- Executed delivery tasks, ensuring timely and accurate order fulfillment.
- Audited shipping documentation and labeling for compliance with regulations.
- Maintained vehicle cleanliness and functionality per operational policies.
Student Manager
Gerald B. Cantor Business Center
Bronx, USA
09.2011 - 08.2013
- Coordinated daily operations for academic programs
- Created staff and student schedules
- Prepared and processed payroll
- Trained and onboarded student attendants
- Monitored facilities, equipment, and safety compliance
Accountant
Virtual Enterprise International – Café Impresa
Bronx, USA
09.2011 - 06.2013
- Managed accounting functions for simulated business operations
- Prepared financial data for business plans and annual reports
- Processed invoices and tracked accounts payable, maintaining timely payments and vendor relationships
- Maintained accurate financial documentation
Education
Associate of Arts - Criminal Justice
SUNY Delhi College of Technology
Delhi, NY12-2015
Skills
- Operations and shift coordination
- Scheduling and timekeeping
- Payroll support
- Staff training and onboarding
- Safety compliance
- Regulatory adherence
- Workflow management
- Incident resolution
- Documentation and reporting
- Customer relations
- Client engagement
- CDL Class A with endorsements (X, T, N, P)
- Tractor-trailer operations
- Doubles and passenger transport
- Port operations
- Rail yard management
- Terminal operations
- Manual transmission expertise
- DOT regulations
- DOT inspections
- Vehicle inspections
- Route planning strategies
- Time management skills
- Security compliance (TWIC, SORA)
- Professional communication skills
- Customer service excellent
- Effective communication
- Problem solving
Certification
• CDL Class A – All Endorsements (X, T, N, P)
• SORA Armed Security License (NJ)
• TWIC 11/01/22, 12/01/27
• Pallet Jack Certification
• Lift gate Certification
• SORA Armed Security License (NJ)
• TWIC 11/01/22, 12/01/27
• Pallet Jack Certification
• Lift gate Certification
Leadership And Management Skills
- Operations & Shift Coordination
- Scheduling, Payroll
- Staff Training & Onboarding
- DOT, Safety & Regulatory Compliance
- Workflow & Resource Allocation
- Incident Escalation & Problem Resolution
- Documentation & Reporting
- Customer, Client Relations
Timeline
Regional Shuttle CDL A Driver
Ryder System
10.2024 - 08.2025
Class A Port Driver
ProDrivers
04.2024 - 09.2024
Feeder Driver CDL A Driver
UPS
10.2023 - 01.2024
RTD CDL Class A Driver
FedEx Express
11.2021 - 09.2023
Service Vehicle Operator
AAA Auto Club Group
08.2020 - 12.2021
Automotive Technician
Park Ave BMW
02.2019 - 12.2019
Outbound Retention Account Manager
Optimum
07.2017 - 07.2018
Courier
FedEx Express
12.2015 - 05.2017
Student Manager
Gerald B. Cantor Business Center
09.2011 - 08.2013
Accountant
Virtual Enterprise International – Café Impresa
09.2011 - 06.2013
Associate of Arts - Criminal Justice
SUNY Delhi College of Technology