Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tamara Wallace

Houston

Summary

Dynamic professional with extensive experience at LAZ Parking, excelling in dispatch coordination and customer service. Proven ability to train and develop drivers, ensuring compliance and safety. Recognized for exceptional communication and organizational skills, enhancing operational efficiency, and customer satisfaction. Committed to delivering results through effective leadership, and adaptability in an office environment. Gifted at learning quickly and working well with a diverse group of people. Looking for an opportunity to start a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

CDL Shuttle Driver/Dispatcher

LAZ Parking
Houston
01.2025 - Current
  • Safely transported passengers to designated locations within parking facilities.
  • Followed established routes and schedules for timely passenger pickups.
  • Provided exceptional customer service to enhance passenger experience during rides.
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Coordinated daily schedules for drivers and delivery routes.
  • Monitored vehicle locations using GPS tracking systems.
  • Managed incoming calls and dispatched requests efficiently.
  • Documented all dispatch activities in tracking software accurately.
  • Assisted in resolving transportation issues with timely solutions.

School Bus Driver Trainer

Cypress Fairbanks ISD
Houston
08.2018 - 06.2024
  • Trained new drivers on safety protocols and operational standards.
  • Conducted evaluations of driver performance to ensure compliance.
  • Developed training materials for driver education programs.
  • Coordinated training schedules to optimize resource allocation.
  • Monitored ongoing training needs and adjusted programs accordingly.
  • Implemented feedback mechanisms for continuous improvement in training processes.
  • Tracked completion rates of all required trainings among drivers in order to maintain compliance standards.
  • Developed a comprehensive pre-trip training guide for new drivers designed to acquaint them with knowledge of the exterior/interior of the school bus.
  • Provided classroom instruction and hands-on training for school bus drivers on proper driving techniques, safety regulations, and customer service.

Customer Service Representative

Culligan Water
Houston
10.2016 - 06.2018
  • Responded to customer inquiries regarding water treatment services and products.
  • Processed orders and managed scheduling for water delivery services efficiently.
  • Maintained customer records using company-specific software for accurate information tracking.
  • Handled billing inquiries and processed payments in a timely manner for customer accounts.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service, and first call resolution.
  • Assisted with sales, accounts payable/receivable, and collections.
  • Trained new hires on the daily work routine.

Education

Bachelor of Science - Information Technology

University of Phoenix
Baton Rouge, La
04-2011

Skills

  • Communication skills
  • Attention to detail
  • Time management
  • Training development
  • Dispatch coordination
  • Technical proficiency
  • Leadership
  • Organizational skills
  • Multi-tasking
  • Adaptability and flexibility

Affiliations

  • Secretary for a non-profit organization Houston track team (Track Houston Youth Track Club)- 2013-2015

Timeline

CDL Shuttle Driver/Dispatcher

LAZ Parking
01.2025 - Current

School Bus Driver Trainer

Cypress Fairbanks ISD
08.2018 - 06.2024

Customer Service Representative

Culligan Water
10.2016 - 06.2018

Bachelor of Science - Information Technology

University of Phoenix

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